Angela Mathiesen
Waikato
Summary
Dynamic leader with a proven track record at Waipa District Council, excelling in cross-functional teamwork and process optimization. Spearheaded asset management initiatives, enhancing compliance and efficiency while empowering teams. Skilled in financial budget oversight and strategic project planning, delivering impactful results that align with organizational objectives.
Overview
2026
2026
years of professional experience
Work History
Community Assets Team Leader
Waipa District Council
02.2020 - Current
- Ensured regulatory compliance by staying up-to-date on industry standards and implementing appropriate policies and procedures throughout the organization''s asset management activities.
- Utilized digital asset management systems proficiently leading to an organized archive of video content for future use.
- Oversaw implementation of the digital asset management system that streamlined workflow while maintaining security for sensitive content.
- Developed scope, budget and schedule for assigned projects, supporting corporate clients with large-scale asset management overhauls.
- Analyzed data trends to identify opportunities for process improvements or cost savings within the asset management function.
- Supported senior management in strategic planning initiatives, contributing insights gleaned from day-to-day asset management activities.
- Oversaw asset management processes including inventory tracking, procurement requests, and proper disposal of obsolete equipment.
- Championed a culture of safety, ensuring all team members adhered to company policies and industry best practices while performing asset management functions.
- Developed comprehensive asset management Levels of Service.
- Delivered focused asset management solutions by collaborating with stakeholders across the organization, aligning efforts to achieve overall business objectives.
- Maintained an up-to-date knowledge of industry trends and best practices in asset management, continuously refining internal processes.
- Monitored industry trends and competitor activity, staying ahead of emerging challenges or opportunities within the asset management space.
- Collaborated with cross-council teams to identify opportunities for process improvements in asset management practices.
- Collaborated with cross-functional teams to align asset management goals with organizational objectives.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Established a proactive maintenance program, extending the useful life of assets while minimizing unplanned repair costs.
Service Manager
Ministry of Social Development
02.2015 - 01.2020
- Led service delivery initiatives to enhance client satisfaction and operational efficiency.
- Collaborated with cross-functional teams to streamline processes and optimize resource allocation.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Conducted regular performance reviews, providing feedback to drive individual growth and team success.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Monitored service staff performance and provided feedback for improvement.
Operations Manager
City Care Ltd
2013 - 2015
- Streamlined operational workflows to enhance efficiency across service delivery teams.
- Led cross-functional teams to implement best practices in customer service and support operations.
- Analyzed operational data to identify areas for process improvement and cost reduction initiatives.
- Coordinated with stakeholders to implement strategic initiatives aimed at enhancing community services.
- Managed compliance with industry regulations, ensuring high standards of service quality and safety protocols.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Business Process Manager
City Care Ltd
2012 - 2013
- Creating work schedules for all levels of service of 25,000 assets
- Assessment and inspection of completed works
- Delivering monthly ‘quality of works’ reporting to local council on asset management
- Managing the asset data base, continually updating all asset data
- Creating and decommissioning assets
- Liaising with client regarding current Levels of Service and recommended changes
- Managing the contract variation process.
Audit and Asset Manager
City Care Ltd
2007 - 2012
- Creating work schedules for all levels of service for 15,000 assets
- Assessing and inspecting completed works, reporting to local council monthly
- Validating of assets in the field
- Undertaking annual condition inspections of assets within parks and reserves
- Facilitating the annual condition inspections undertaken by specialists in the relevant fields regarding Critical Assets
- Analysing annual condition reports and assisting local council with planned renewal programmes where necessary
- Developing and producing contract deliverables
- Managing the contract variation process
- Managing the asset data base, continually updating all asset data
- Creating and decommissioning assets
- Leading monthly quality assessment meetings with local council
- Liaising with the local council and contractors where required.
Operations Systems Manager
Bilfinger Berger Ltd (Techscape Ltd)
2003 - 2007
- Leading the systems, contract compliance and asset scheduling teams
- Ensuring operational compliance with the legal requirements for the division
- Overseeing and implementing new health and safety and environmental procedures
- Liaising with City Council parks officers and developing procedures to achieve contract operation efficiency
- Liaising with relevant managers regarding month end financials
- Undertaking the monthly claims and variations for all contracts within the department
- Supporting the Business Unit Manager with financial planning, budgeting, cost analysis and the production of the board report when required.
- Developing and producing month end deliverables and relevant reports.
Education
Procurement
NCEA
Skills
- Cross-functional teamwork
- Effective problem resolution
- Detail-oriented approach
- Team empowerment
- Reporting proficiency
- Process optimization
- Effective scheduling
- Guiding professional development
- Continuous process refinement
- Effective verbal communication
- Effective deadline management
- Collaborative strategic planning
- Financial budget oversight
- Strategic project planning
Accomplishments
Successfully decreased the service wait time of applications within my team by 76%
Achieved four international Green Flag awards for Local and Sports Parks – West Auckland
Implemented LEAN time principles to improve operational efficiencies by approximately 30%
Timeline
Community Assets Team Leader
Waipa District Council
02.2020 - Current
Service Manager
Ministry of Social Development
02.2015 - 01.2020
Operations Manager
City Care Ltd
2013 - 2015
Business Process Manager
City Care Ltd
2012 - 2013
Audit and Asset Manager
City Care Ltd
2007 - 2012
Operations Systems Manager
Bilfinger Berger Ltd (Techscape Ltd)
2003 - 2007
Procurement
NCEA