Angela Maureen Mcarthur
Lyttelton,Canterbury
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using appointment scheduling system to manage over 1000 patients weekly. Organized and accurate in managing patient flow. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 29 years.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
Canterbury Breast Care
Christchurch, Canterbury
02.2001 - Current
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Enhanced office productivity by handling high volume of callers per day.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Southern Cross Hospital
Christchurch Radiology Group
Christchurch, Canterbury
02.1995 - 02.2000
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Mairehau High School
Christchurch, CANSkills
- Appointment Scheduling
- Invoice Preparation
- Administrative Tasks
- Advising Patents
- Medical Recordkeeping
- Critical Thinking
- CPR Certified
- Organization and Time Management
- Medical Report Preparation
- Problem Solving
- Time Management
- Verbal and Written Communication
- Data Entry Software
- Certified Medical Administrative Specialist
- Customer Service
- Data Management
Timeline
Medical Receptionist
Canterbury Breast Care
02.2001 - Current
Southern Cross Hospital
Christchurch Radiology Group
02.1995 - 02.2000
High School Diploma -
Mairehau High School