Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Angela Mitchell

Palmerston Nth ,MNWT

Summary

Dynamic store owner with a proven track record at Bali & Teak, excelling in customer service and inventory control. Cultivated a loyal clientele through personalized interactions and strategic market analysis, enhancing sales and operational efficiency. Adept at financial planning and fostering strong vendor relationships to drive business growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Store Owner

Self-employeed
10.2021 - Current
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Support Worker

IDEA Services
02.2016 - 09.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.

Sole Charge Retail Assistant

Bali & Teak
03.2014 - 01.2016
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Compiled daily sales reports to track progress and identify areas for improvement.
  • Managed cash register operations to ensure accurate financial transactions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Sole Charge Retail Assistant

Bali & Teak / Labulls Clothing
04.2007 - 03.2014
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
  • Maintained cleanliness and organization of store, creating welcoming environment for customers.

Education

High School Diploma -

Queen Elizabeth College
Palmerston Nth

Skills

  • Store operations
  • Business networking
  • Store maintenance
  • Financial planning
  • Business administration
  • Inventory control
  • Merchandise planning
  • Small business operations
  • Client service
  • Business management
  • Market trend awareness
  • Marketing tactics
  • Profit and loss
  • Customer service
  • Decision-making
  • Attention to detail
  • Mind mapping

Certification

In My role as a support worker I studied after hours & gained Heath & Wellbeing Level 4 Certificate

Interests

  • Fashion ; I am passionate with all aspects within the clothing industry , especially sustainability / fabrics /designers etc
  • I love merchandising & curating with attention to detail
  • I enjoy planning functions & events
  • Music
  • Cooking

Timeline

Store Owner

Self-employeed
10.2021 - Current

Support Worker

IDEA Services
02.2016 - 09.2021

Sole Charge Retail Assistant

Bali & Teak
03.2014 - 01.2016

Sole Charge Retail Assistant

Bali & Teak / Labulls Clothing
04.2007 - 03.2014

High School Diploma -

Queen Elizabeth College

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Angela Mitchell