Angela O'Donnell
Summary
Dynamic, organized, motivated professional with strong and well developed capabilities in people management and leadership, process development and implementation, written and oral communications and customer services. A methodical team member that possesses excellent coordination, analytical and organizational skills, along with strong attention to detail and accuracy. Extremely personable and outgoing, comfortable working unsupervised and with a diverse array of people on all levels of management, occupations and cultures. Thrives on new challenges, takes on the development of new skills with enthusiasm and flare, easily adapts to changing work environments, and openly communicates towards the development of a positive team culture.
Overview
19
19
years of professional experience
Work History
Volunteer Coordinator/Administrator/Duty Manager Supervisor
Tauranga Riding For Disabled (RDA)
11.2014 - Current
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Implemented CRM tool to communicate with team of 120 volunteers and 400 riders.
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Coordinated events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting positive organizational culture.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Analytics Team Leader – Quality Assurance
Accordo Group NZ Limited
03.2007 - 07.2014
- Developed and implemented internal procedures for newly created Quality Assurance team which significantly improved consistency and product knowledge to a team of 60 staff.
- Facilitated training seminars for Licensing Consultants to improve product knowledge which enhanced customer value.
- Provided leadership, motivation, and direction to assist in employee growth during fortnightly calls with direct reports, monthly 1:1 calls/meetings with individual team members and bi-annual individual Performance Reviews.
- Coordinated resources effectively to meet deadlines and achieve desired results.
- Specialist in Microsoft Licensing rules which requires a highly analytical nature to produce License Ownership Positions for customers in over 40 countries in 25 different languages.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Generated reports detailing findings and recommendations.
- Obtained Microsoft certified professional credentials to assist Accordo Group in achieving highest status as Microsoft Partner Network member
Functions and Wedding Manager
Soljans Estate Winery, Auckland
05.2005 - 03.2007
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Streamlined vendor coordination for seamless event execution, ensuring all elements aligned with the couple's vision.
- Close liaison with all department heads to include Head Chef and Café Manager.
- Negotiated contracts with vendors and suppliers to obtain best rates and services.
- Organised, promoted and delivered a successful exhibitor stand at the Auckland Bride & Groom Show which established a new marketing channel
- Organised, promoted and delivered a successful exhibitor stand at the Kumeu Wine Show which promoted Soljans Estate Winery heritage and winery experience.
- Collaborated with Sales & Marketing personnel from other wineries in the Kumeu Wine Country to promote the region.
- Obtained a Diploma of Wine through Bob Campbell Master of Wine which contributed to improved product knowledge on the recommendation of different varieties of wine.
Education
NZQA Level 3 Certificate For Assistant Coach
New Zealand Riding For The Disabled
Tauranga11.2017
Skills
- Team Leadership
- Teamwork and Collaboration
- Quality Assurance
- Coaching and Mentoring
- Professionalism
- Adaptability
- CRM Software
- Excellent Communication
- Microsoft Office
- Multitasking and Organization
- Administration and Operations
- Attention to Detail
Interests
Continued personal growth in industry/business, cycling, reading, movies, travel, music and yoga
Timeline
Volunteer Coordinator/Administrator/Duty Manager Supervisor
Tauranga Riding For Disabled (RDA)
11.2014 - Current
Analytics Team Leader – Quality Assurance
Accordo Group NZ Limited
03.2007 - 07.2014
Functions and Wedding Manager
Soljans Estate Winery, Auckland
05.2005 - 03.2007
NZQA Level 3 Certificate For Assistant Coach
New Zealand Riding For The Disabled
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