ANGELA PAITI
Auckland,New Zealand
Summary
Creative and customer-focused fashion enthusiast with a flair for design and a keen eye for style.
I am a results driven manager with a proven track record of providing exceptional customer service in high end retail environments.
Skilled in team leadership, strategic planning, and implementing innovative marketing strategies to enhance the brand visibility and customer engagement.
I am committed to fostering a collaborative and customer-centric environment to exceed business goals in the competitive luxury retail market.
Passionate about staying updated on the latest trends and delivering personalised shopping experiences to clients. I am eager to contribute to a dynamic designer boutique team.
Retail Manager with over 15 years of experience a in retail setting. Creative mind with an impeccable sense of style who leads by example and enjoys finding new ways to motivate employees.
Overview
8
8
years of professional experience
Work History
CONCESSION MANAGER
MIMCO. Ltd
Lambton Quay, Wellington
12.2021 - 06.2022
- Developed and implemented strategies to increase profits for accessories department.
- Analyzed customer feedback to identify areas of improvement in product selection and displays.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Monitored employee performance and provided feedback to improve productivity.
- Planned promotional events such as in-store discounts or special offers.
- Researched current trends in the retail industry to stay competitive.
- Established relationships with vendors, suppliers, and other partners.
- Provided guidance to staff members regarding operational procedures.
- Coordinated with other departments within the organization.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Supported sales team members to drive growth and development.
ASSISTANT SALES MANAGER
Homeware, Menswear and Childrenswear
David Jones Ltd, Lambton Quay
04.2021 - 12.2021
- Supported sales team members to drive growth and development.
- Partnered with cross-functional departments to maintain merchandising standards and directives.
CONCESSION MANAGER
Carla Zampatti
David Jones, Lambton Quay
10.2020 - 04.2021
- Maintained daily records of inventory and sales.
- Performed regular stock audits to maintain accurate inventory levels and reduce losses due to theft or damaged goods.
- Communicated regularly with corporate office regarding new product launches, promotions, pricing changes and other operational matters.
- Initiated creative visual merchandising techniques that increased average ticket sales per transaction.
- Established high standards for professionalism and customer service and communicated expectations with employees.
ASSISTANT SALES MANAGER
Women's Designer Handbags and Accessories/Homeware and Menswear
David Jones Ltd, Lambton Quay
06.2016 - 10.2020
- Managed a team of sales representatives by providing guidance, training, and support.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Partnered with cross-functional departments to maintain merchandising standards and directives.
COMMIS CHEF/EVENTS
Spotless/Epicure-Westpac Stadium
Wellington
01.2014 - 05.2016
- Worked closely with other cooks and kitchen staff during service periods to ensure efficient operations.
- Communicated effectively with the team regarding menu changes or special requests from customers.
- Set up banquet tables according to event requirements.
- Operated standard commercial kitchen equipment safely following manufacturer's instructions.
- Streamlined kitchen processes to shorten wait times and serve additional guests.
Education
Certificate in Patisserie -
WELTEC
Certificate in Cookery and Culinary Arts -
WELTEC
Diploma in Art and Creativity -
THE LEARNING CONNECTION
Bachelor of Arts -
UNIVERSITY OF OTAGO
Skills
- Product Merchandising
- Health and Safety Regulations
- Customer Service
- Employee Training
Timeline
CONCESSION MANAGER
MIMCO. Ltd
12.2021 - 06.2022
ASSISTANT SALES MANAGER
Homeware, Menswear and Childrenswear
04.2021 - 12.2021
CONCESSION MANAGER
Carla Zampatti
10.2020 - 04.2021
ASSISTANT SALES MANAGER
Women's Designer Handbags and Accessories/Homeware and Menswear
06.2016 - 10.2020
COMMIS CHEF/EVENTS
Spotless/Epicure-Westpac Stadium
01.2014 - 05.2016
Certificate in Patisserie -
WELTEC
Certificate in Cookery and Culinary Arts -
WELTEC
Diploma in Art and Creativity -
THE LEARNING CONNECTION
Bachelor of Arts -
UNIVERSITY OF OTAGO
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