ANGELA PAITI
RICCARTON,AUCKLAND
Summary
Customer-focused professional with experience managing customer service teams and supporting service operations. Applies strong problem-solving and time-management skills in fast-paced environments. Delivers timely issue resolution and consistent customer experience outcomes.
Overview
10
10
years of professional experience
Work History
Senior Sales Advisor / Head of Visual Merchandising
MILLY'S KITCHEN
Auckland
05.2025 - Current
- Senior sales and visual merchandising lead responsible for day-to-day floor execution, stock readiness and team support in a busy retail environment.
- Maintained product presentation and merchandising standards, ensuring store remained trade-ready and commercially focused.
- Coordinated receiving, checking, replenishment, and reserve organisation, enhancing stock accuracy and accessibility.
- Prioritised workload and responded quickly to changing trading demands to keep service levels consistent during busy periods.
- Coached team members through clear task direction and prompt issue resolution on the shop floor.
- Assisted with buying and vendor selection to support range planning and replenishment decisions.
- Managed customer enquiries, complaints, and returns, ensuring timely, professional resolution and upholding service standards.
Department Manager – Kitchenware / Fine Foods
SMITH & CAUGHEY'S
Auckland
06.2022 - 01.2025
- Department manager accountable for staffing, customer service, stock control and daily trading performance in a high-volume retail setting.
- Managed online picking, processing, receiving, replenishment, transfers, and stocktakes to improve stock accuracy and ensure timely order fulfillment.
- Trained and supported team members by allocating workload, setting expectations, and reinforcing service and presentation standards to enhance team effectiveness.
- Resolved customer enquiries, complaints, returns, and supplier issues to maintain smooth department operations.
- Partnered with store teams during peak trading periods to maintain workflow, presentation standards and customer service coverage.
Concession Manager
MIMCO LTD
Wellington
12.2021 - 06.2022
- Oversaw daily operations in premium retail environment, balancing sales, service, stock, and presentation priorities to enhance customer experience.
- Led and supported the team to deliver consistent service and maintain a strong standard of trade across the floor.
- Managed stock receiving, checking, replenishment, organisation and records to maintain accurate, sellable inventory.
- Handled online fulfilment, returns and stock movements efficiently to support smooth stock flow and customer satisfaction.
- Liaised with suppliers and business teams to resolve stock and operational issues, ensuring uninterrupted service and operational efficiency.
Assistant Sales Manager
DAVID JONES LTD
Wellington
04.2021 - 12.2021
- Supported the Sales Manager with department operations, daily performance and customer service delivery.
- Enhanced sales engagement and visual merchandising during peak trading activity, ensuring department remained commercially ready.
- Resolved customer enquiries, complaints and returns promptly to maintain service standards.
- Facilitated team member development through targeted training and effective workload allocation.
- Improved stock flow by supporting receiving, replenishment, organisation and movement of stock through the department.
- Supported department operations and team performance, ensuring alignment with trading priorities in premium retail setting.
Concession Manager
CARLA ZAMPATTI
Wellington
10.2020 - 04.2021
- Concession manager responsible for day-to-day trading, stock control and premium presentation within a department store environment.
- Led team to achieve daily trading goals while ensuring exceptional customer experience.
- Maintained stock accuracy through receiving, replenishment, stock movement and reserve organisation.
- Processed returns and resolved customer and stock issues to ensure seamless concession operations.
- Maintained visual merchandising standards and assisted team during peak trading periods.
Assistant Sales Manager
DAVID JONES LTD
Wellington
06.2016 - 10.2020
- Assistant sales manager supporting a busy premium department store team across sales, service, stock and presentation.
- Led training and development of team members, ensuring strong performance and service standards.
- Coordinated daily priorities and workload allocation, enhancing department efficiency.
- Managed receiving, replenishment, stock transfers, reserve organisation and stocktakes to support stock accuracy.
- Resolved customer returns, enquiries and complaints, while supporting visual merchandising and supplier issue resolution.
Education
Certificate - Patisserie
WELTEC
WellingtonCertificate - Cookery & Culinary Arts
WELTEC
WellingtonDiploma - Art & Creativity
The Learning Connection
WellingtonBachelor of Arts - Design
Otago University
DunedinSkills
- E-commerce management
- Visual merchandising
- Store layout design
- Inventory control
- Inventory optimization
- Receiving and replenishment
- Order fulfillment
- Stock management
- Quality control
- Customer service and issue resolution
- Customer return management
- Upselling techniques
- Loyalty program development
- Vendor collaboration
- Workflow prioritization
- Time management
- Hands-on leadership
- Team leadership
- Staff development
- Performance training
- Problem solving and process improvement
- Adaptability and problem solving
- Retail operations
- Accuracy and organization
- Premium retail standards
- Adaptability to change
- Problem solving
- Product placement strategy
Timeline
Senior Sales Advisor / Head of Visual Merchandising
MILLY'S KITCHEN
05.2025 - Current
Department Manager – Kitchenware / Fine Foods
SMITH & CAUGHEY'S
06.2022 - 01.2025
Concession Manager
MIMCO LTD
12.2021 - 06.2022
Assistant Sales Manager
DAVID JONES LTD
04.2021 - 12.2021
Concession Manager
CARLA ZAMPATTI
10.2020 - 04.2021
Assistant Sales Manager
DAVID JONES LTD
06.2016 - 10.2020
Certificate - Patisserie
WELTEC
Certificate - Cookery & Culinary Arts
WELTEC
Diploma - Art & Creativity
The Learning Connection
Bachelor of Arts - Design
Otago University