Summary
Overview
Work History
Education
Skills
Timeline
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Angela Stuart

Cromwell,Otago

Summary

Adept at fostering guest relations and enhancing customer satisfaction, I leveraged my teamwork and housekeeping skills at Purepac Ltd to significantly improve service quality. Skilled in health and safety compliance, my proactive approach and excellent communication have consistently boosted team efficiency and customer service standards, making me a valuable asset in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Housekeeper

Purepac Ltd
11.2024 - 01.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Cleaner

KSG Cleaning
12.2023 - 04.2024
  • Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
  • Communicated with staff to address specific cleaning needs and concerns.
  • Ensured hygiene by regularly cleaning and restocking restroom supplies.
  • Applied wax and polish to floors for a polished and professional look.

Retail Assistant

Marbecks
06.2023 - 09.2023
  • Monitored inventory levels and reported low stock to management.
  • Stocked shelves with merchandise and ensured items were properly labeled.
  • Processed transactions using cash register and handled cash and card payments.
  • Provided excellent customer service by greeting and helping shoppers.
  • Resolved customer complaints in a friendly and professional manner.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
  • Maintained cleanliness and organization of store, creating welcoming environment for customers.
  • Boosted store's reputation through courteous and professional customer service.
  • Supported team members during peak hours to ensure smooth store operations.
  • Educated customers on product features and benefits, leading to informed purchase decisions.

Deli Assistant

New World
06.2023 - 06.2023
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Collaborated with team members to ensure smooth operation of the deli department.
  • Provided excellent customer service through active listening and addressing customer needs promptly.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
  • Monitored product quality closely by checking expiration dates and rotating stock accordingly.
  • Developed positive relationships with regular customers through attentive service and genuine conversation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.

Education

English Level 4 -

Kaikorai Valley College
Dunedin, OTA

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Health and safety compliance
  • Hospitality background
  • Customer service-focused

Timeline

Housekeeper

Purepac Ltd
11.2024 - 01.2025

Cleaner

KSG Cleaning
12.2023 - 04.2024

Retail Assistant

Marbecks
06.2023 - 09.2023

Deli Assistant

New World
06.2023 - 06.2023

English Level 4 -

Kaikorai Valley College

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Angela Stuart