Angela Uhi
Wellington,WGN
Summary
Proven leader in retail management, notably with HealthStar Pharmacy, where I spearheaded promotional planning and brand awareness initiatives, driving significant revenue growth. Skilled in customer relationship management and team leadership, I excel in creating strategic solutions that enhance customer satisfaction and operational efficiency. My approach has consistently resulted in improved team performance and customer loyalty. Knowledgeable Cosmetic Beauty Advisor with Number years of experience in diverse luxury retail environments. Educates clients on application of products depending on skin colors and types. Adheres to store policies, procedures, and regulations with focus on service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Fragrance Counter Manager
Queensgate Life Pharmacy
06.2021 - 12.2021
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Ranked among top sales performers, averaging over $Amount sales annually.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Assistant
Unichem Family Pharmacy
02.2015 - 08.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers entering store and offered assistance with requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Remained calm and composed in tense situations involving angry or upset customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Located merchandise across various stores to address customer needs.
- Operated POS system to process payments and provide receipts.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Increased sales and customer satisfaction through personalized servicing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Store Assistant
Unichem Mainstream Pharmacy
02.2020 - 06.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers entering store and offered assistance with requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Remained calm and composed in tense situations involving angry or upset customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Located merchandise across various stores to address customer needs.
- Operated POS system to process payments and provide receipts.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Increased sales and customer satisfaction through personalized servicing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Wrapped, boxed and weighed bakery department products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
Store Manager
HealthStar Pharmacy
01.2017 - 01.2018
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Highschool Level - Highschool Level
Epsom Girls Grammar School
Auckland, AUK12.2015
Skills
- Promotional planning
- Brand Awareness
- Sanitation maintenance
- Cosmetics selection assistance
- Revenue Forecasting
- Customer Service
- Project Planning
- Cost Control
- Emergency Response
- Excellent Communication
- Time Management
- Problem-Solving
- Relationship Building
- Multitasking
- Adaptability and Flexibility
- Time management abilities
- Interpersonal Communication
- Self Motivation
- Task Prioritization
- Problem-solving abilities
- Goal Setting
- Positive Attitude
- Professionalism
- Professional Demeanor
- Active Listening
- Customer Relationship Management
- Team Leadership
- Decision-Making
- Negotiation and Conflict Resolution
- Attention to Detail
- Good Judgment
- Negotiation
- Teamwork and Collaboration
- Problem Resolution
- Reliability
- Multitasking Abilities
- Problem-solving aptitude
- Effective Communication
- Organizational Skills
- Adaptability
- Work Planning and Prioritization
Languages
Tonga
Native or Bilingual
Timeline
Fragrance Counter Manager
Queensgate Life Pharmacy
06.2021 - 12.2021
Store Assistant
Unichem Mainstream Pharmacy
02.2020 - 06.2021
Store Manager
HealthStar Pharmacy
01.2017 - 01.2018
Store Assistant
Unichem Family Pharmacy
02.2015 - 08.2021
Highschool Level - Highschool Level
Epsom Girls Grammar School
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