Angela Yaxley
Invercargill,STL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
16
16
years of professional experience
Work History
Account Manager
Aon Insurance New Zealand
06.2021 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Stayed current on company offerings and industry trends.
Account Broker
Aon Insurance Brokers
04.2007 - 06.2021
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Prepared contracts and related documentation according to strict standards.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Education
Certificate IV - Financial Advice
Open Polytechnic of New Zealand
Lower Hutt, NZ01.2023
Skills
- Vendor Management
- Business Development and Planning
- Compliance Requirements
- Client Meetings
- Customer Satisfaction
- Business Needs Assessment
- Prioritizing Workflows
- Client Relations
- Time Management
- Managing Multiple Tasks
- Business Negotiation
- Customer Rapport
- Client Rapport-Building
- Excellent Communication Skills
- Customer Relationship Management
- Employee Mentoring
Timeline
Account Manager
Aon Insurance New Zealand
06.2021 - Current
Account Broker
Aon Insurance Brokers
04.2007 - 06.2021
Certificate IV - Financial Advice
Open Polytechnic of New Zealand
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