Angelica Bastian
Auckland,AUK
Summary
Adept at streamlining operations, I enhanced front desk efficiency at Holiday Inn Express Hotel and optimized kitchen processes at Copthorne Hotel. With a blend of exceptional organization and communication skills, I significantly improved customer satisfaction and workplace productivity, demonstrating a keen ability to multitask and manage time effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Holiday Inn Express Hotel
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Commis Chef
Copthorne Hotel
09.2022 - 03.2024
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Maintained well-organized mise en place to keep work consistent.
- Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
- Maintained a safe working environment by adhering to established safety protocols and promptly addressing potential hazards as they arose.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Placed orders to restock items before supplies ran out.
Education
Bachelor of Science - Hospitality Management
John B. Lacson Colleges Foundation Bacolod
Bacolod City06-2022
Technical Vocational Livelihood - Tourism And Hospitality
STI West Negros University
Bacolod City04-2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Languages
filipino
Native or Bilingual
English
Native or Bilingual
Certification
• National Certificate 2 (NC2) Passer in Housekeeping
• National Certificate 2 (NC2) Passer in Food and Beverage Service
Visa
Holds a Permanent Resident Visa
Timeline
Receptionist
Holiday Inn Express Hotel
03.2024 - Current
Commis Chef
Copthorne Hotel
09.2022 - 03.2024
Bachelor of Science - Hospitality Management
John B. Lacson Colleges Foundation Bacolod
Technical Vocational Livelihood - Tourism And Hospitality
STI West Negros University
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