Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Accomplishments
Timeline
Generic

Angelica Sinatala Iose

56A Arawa Street, New Lynn,Auckland

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Am a hard- worker who is always up to hear feedback for improvement and personal growth, am willing to take opportunities when provided.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Swissport
Auckland Airport
01.2024 - 07.2025
  • Assisted customers with inquiries and resolved issues effectively.
  • Managed passenger check-in processes and coordinated baggage handling operations.
  • Collaborated with team members to ensure timely service delivery and efficiency.
  • Maintained accurate records of customer interactions and transactions.
  • Utilized communication tools to provide updates on flight status to customers.
  • Handled complaints professionally, ensuring customer satisfaction at all times.
  • Monitored service areas for cleanliness and organized resources efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted passengers with wheelchair and special assistance
  • Boarded passengers in to their flight
  • Disembarked flights
  • Was Gate assist in which helps with seat checks, name pages, contacting passengers and marshalling arriving flights

Sunday School Helper

St. Austell's church
New Lynn, Auckland
01.2022 - 01.2024
  • Duties include:
  • Looking after children
  • Cleaning up after children
  • Planning and leading activities
  • Teaching children about the bible
  • Assisted in planning and organizing weekly Sunday school lessons.
  • Facilitated communication between parents and church staff regarding student progress.
  • Collaborated with volunteers to enhance program effectiveness and outreach.
  • Collaborated with other assistants to ensure that all tasks were completed on time.

Youth Leader

St. Austell's church
New Lynn, Auckland
01.2022 - 01.2024
  • Duties include:
  • Managing children
  • Leading activities
  • Planning for services
  • Teaching children about the bible
  • Organising activities and meetings
  • Organized weekly youth meetings to discuss community service projects.
  • Led group activities to promote teamwork and communication skills.
  • Collaborated with parents and guardians for program support and feedback.
  • Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
  • Developed and implemented engaging activities for youth to build social, emotional, and physical skills.

Crew Trainer

Mcdonald's
New Lynn, Auckland
12.2019 - 01.2023
  • Duties include:
  • Customer service
  • Preparing food and beverages
  • Stocking up on stock
  • Cleaning and setting up
  • Training new crew on different stations
  • Barista
  • Trained new crew members on customer service practices and operational procedures.
  • Provided ongoing feedback and support to enhance crew member skills and confidence.
  • Instructed new team members on correct procedures for operations.

Accountant

Johnston associates chartered accountants ltd
Ponsonby, Auckland
07.2021 - 07.2021
  • This was for work experience as I joined the careers pathway planning programme at my school (Avondale College). It only ran for a week from 19th of July ending at 23rd of July.
  • Duties include:
  • Changing currencies
  • Preparing financial statements
  • Working on excel
  • Managed financial records for diverse client portfolios.
  • Practiced/ experienced receptionist work

Volunteer at Op Shop

St. Austell's church op shop
New Lynn, Auckland
09.2016 - 01.2020
  • Duties include:
  • Stocking clothes and items
  • Cleaning up
  • Serving customers
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with prep, set up, and breakdown of community and public events.
  • Offered support and assistance to community members.
  • Provided assistance to staff in the daily operations of the organization.

Helper at Carwash

St. Austell's church youth group
New Lynn, Auckland
09.2016 - 05.2019
  • Duties include:
  • Washing cars
  • Serving customers
  • Facilitated group discussions to encourage participation among youth members.
  • Managed supplies and materials for various church projects and programs.
  • Coordinated communication between members, parents, and church staff effectively.
  • Maintained a welcoming environment for all participants during events.
  • Maintained organization, cleanliness, and safety in work areas.

Helper With Collecting Golf Balls

The Golf Warehouse Groundsman
North Shore, Auckland
09.2015 - 10.2016
  • I would help my dad with his job at the golf warehouse groundsman
  • Duties include:
  • Collecting golf balls from the grounds
  • Washing golf balls
  • Followed safety protocols while performing grounds maintenance activities.

Newspaper Runner

Western Leader Newspaper
BlockHouse Bay, Auckland
10.2015 - 08.2016
  • Duties include:
  • Delivering Newspapers and circulars to mailboxes.

Education

NCEA levels 1,2 and 3 -

Avondale College
Auckland
12.2021

Skills

  • Strong communication skills
  • Team player
  • Always has a positive attitude
  • Active listening
  • Multitasking and organization
  • Works well under pressure
  • Customer service
  • Problem resolution

References

  • Tusaga Mafoe - Manager, 0220920658, McDonald's New Lynn
  • Elenoa Sililoto Lei Sam - Duty Manager, 0212570838, Auckland Airport

Hobbies and Interests

Dancing, Going church, Singing, Playing piano, spending time with loved ones, learning new things, going on walks

Accomplishments

  • 1st Spanish, 3rd Dance in year 9 (Junior prize giving 2017)
  • Bronze and Silver Heart Award (Junior years 2017 - 2018)
  • Bronze and Silver Heart Award (Senior years 2019 - 2021)
  • I have been involved in 1 school production - Rock of Ages in 2017.
  • I have been involved in 2 dance showcases - Junior Hip Hop Group in 2017 and Junior Hip Hop Group and Dance Academy in 2018.
  • I have passed all NCEA levels 1,2 and 3, passing level 1 with a Merit endorsement.
  • I have passed the business course at Crown Institute of Studies for the careers pathways planning programme at school (from 12th July 2021 to 16th July 2021)
  • I received the team Aman and Joe Harcourt's promising futures scholarship (19th November, 2021)

Timeline

Customer Service Representative

Swissport
01.2024 - 07.2025

Sunday School Helper

St. Austell's church
01.2022 - 01.2024

Youth Leader

St. Austell's church
01.2022 - 01.2024

Accountant

Johnston associates chartered accountants ltd
07.2021 - 07.2021

Crew Trainer

Mcdonald's
12.2019 - 01.2023

Volunteer at Op Shop

St. Austell's church op shop
09.2016 - 01.2020

Helper at Carwash

St. Austell's church youth group
09.2016 - 05.2019

Newspaper Runner

Western Leader Newspaper
10.2015 - 08.2016

Helper With Collecting Golf Balls

The Golf Warehouse Groundsman
09.2015 - 10.2016

NCEA levels 1,2 and 3 -

Avondale College

Similar Profiles

CREATE PROFILE
Angelica Sinatala Iose