Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
Generic

Angelica Sinatala Iose

Auckland,New Lynn

Summary

I am a hardworking individual who is willing to take risks and learn new skills. I have strong communication skills and am able to work well under pressure at a fast pace. I am a team player and as an employee am willing to take opportunities when given to me.

I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Swissport
01.2024 - Current

Duties includes:

- Checking in passengers.

- Boarding passengers at the gates.

- Pushing wheelchairs.

- Helping customers with online booking problems.

- Providing good customer service to all passengers.

Sunday school helper

St. Austell's church
01.2022 - 01.2024

Duties included:
- Looking after children
- Cleaning up after children

- Planning and leading activities

- Teaching children about the bible

Youth leader

St. Austell's church
01.2022 - 01.2024

Duties included:
- Managing children
- Leading activities
- Planning for services
- Teaching children about the bible

- Organising activities and meetings

Crew Trainer

Mcdonald's New Lynn
12.2019 - 01.2024

Duties included:
- Customer service
- Preparing food and beverages

- Stocking up on stock
- Cleaning and setting up
- Training new crew on different stations

- Barista

Accountant

Johnston associates chartered accountants ltd
07.2021 - 07.2021

This was for work experience as I joined the careers pathway planning programme at my school (Avondale College). It only ran for a week from 19th of July ending at 23rd of July.


Duties included:

- Changing currencies

- Preparing financial statements

- working on excel

Volunteer at op shop

St. Austell's church op shop
09.2016 - 01.2020

Duties included:
- Stocking clothes and items

- Cleaning up
- Serving customers

Helper at carwash

St. Austell's church youth group
09.2016 - 05.2019

Duties included:

- Washing cars

- Serving customers

- Serving the community

Helper with collecting golf balls

The Golf Warehouse Groundsman
09.2015 - 10.2016

I would help my dad with his job at the golf warehouse groundsman.


Duties included:

- Collecting golf balls from the grounds.

- Washing golf balls.

- Making sure the field was left nice and clean.

Newspaper runner

Western Leader Newspaper
10.2015 - 08.2016

Duties included:
- Delivering Newspapers and circulars to mailboxes.

- Making sure everyone their newspapers.

Education

Bachelor of Education - Teaching

Auckland University of Technology
Auckland, NZ
02.2024

Avondale College
12.2021

Skills

  • Strong communication skills
  • Good at multitasking
  • Good at problem solving
  • Team player
  • Always has a positive attitude
  • Good listening skills
  • Very organised
  • Works well under pressure

Accomplishments

  • 1st Spanish, 3rd Dance in year 9 (Junior prize giving 2017)
  • Bronze and Silver Heart Award (Junior years 2017 - 2018)
  • Bronze and Silver Heart Award (Senior years 2019 - 2021)
  • Involved in 1 school production - Rock of Ages in 2017
  • Involved in 2 dance showcases - Junior Hip Hop Group in 2017 and Junior Hip Hop Group and Dance Academy in 2018
  • Passed the business course at Crown Institute of Studies for the careers pathways planning programme at school (from 12th July 2021 to 16th July 2021)
  • Received the team Aman and Joe Harcourt's promising futures scholarship (19th November, 2021)

Personal Information

Date of Birth: 03/12/2003

Address: 56A Arawa Street, New Lynn, Auckland 0600

References

  • Sun Mi Lee (Pastor), 021478239, telos21c@gmail.com, St. Austell's church
  • Tusaga Mafoe (Manager), 0220920658, tusagatj02@gmail.com, McDonald's New Lynn

Timeline

Customer Service Representative

Swissport
01.2024 - Current

Sunday school helper

St. Austell's church
01.2022 - 01.2024

Youth leader

St. Austell's church
01.2022 - 01.2024

Accountant

Johnston associates chartered accountants ltd
07.2021 - 07.2021

Crew Trainer

Mcdonald's New Lynn
12.2019 - 01.2024

Volunteer at op shop

St. Austell's church op shop
09.2016 - 01.2020

Helper at carwash

St. Austell's church youth group
09.2016 - 05.2019

Newspaper runner

Western Leader Newspaper
10.2015 - 08.2016

Helper with collecting golf balls

The Golf Warehouse Groundsman
09.2015 - 10.2016

Bachelor of Education - Teaching

Auckland University of Technology

Avondale College
Angelica Sinatala Iose