Angelie Lemaire
Te Anau,STL
Summary
Experienced Ward Administration Officer at Dunedin Public Hospital with strong customer service skills and proficiency in Microsoft Office Suite. Played a key role in enhancing patient experience by optimizing appointment scheduling and supporting streamlined administrative processes. Contributed to a clean and efficient environment at Mercy Hospital through attention to detail and effective teamwork.
Overview
2
2
years of professional experience
Work History
Ward Administration Officer
Dunedin Public Hospital
Dunedin, OTA
07.2024 - Current
- Serve as the first point of contact for patients, families, and medical staff, addressing inquiries with professionalism and empathy.
- Handle incoming calls, emails, and messages, providing information and directing queries to the appropriate departments.
- Schedule and manage appointments, liaising with staff to optimize workflow and enhance the client experience.
- Process and track forms, reports, and correspondence, ensuring timely and accurate communication.
- Utilize Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, and record-keeping, ensuring accuracy under pressure.
- Assist in maintaining inventory and managing equipment requests to support smooth operations.
- Contribute to continuous improvement of administrative processes to enhance customer satisfaction and efficiency.
Support Services Assistant
Mercy Hospital
Dunedin, OTA
09.2022 - 07.2024
- Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
- Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
- Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
Education
Bachelor Of Engineering - Intermediate Engineering
University of Otago
DunedinSkills
- Customer Service
- Communication
- Time Management
- Teamwork and Collaboration
- Problem Solving
- Attention to Detail
- Organizational Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Adaptability
- Confidentiality and Discretion
- Inventory and Supply Management
- Crisis Management
Accomplishments
- Duke of Edinburgh - Bronze Challenge
Languages
French
Limited Working
Tagalog
Native or Bilingual
Timeline
Ward Administration Officer
Dunedin Public Hospital
07.2024 - Current
Support Services Assistant
Mercy Hospital
09.2022 - 07.2024
Bachelor Of Engineering - Intermediate Engineering
University of Otago