Summary
Work History
Education
Skills
Reference
Timeline
Generic

Angeline Bourke

Auckland,AUK

Summary

Dynamic Export Documentation Executive with a proven track record at NZ Gourmet, enhancing customer satisfaction through precise document preparation and effective problem-solving. Skilled in freight forwarding and organizational excellence, I streamlined processes, reduced shipment delays, and trained new team members, ensuring compliance and operational efficiency in a fast-paced environment.

Work History

Export Documentation Executive

NZ Gourmet
  • Ensured regulatory compliance by staying up-to-date on industry changes and applying knowledge to daily tasks.
  • Enhanced customer satisfaction with timely and accurate document preparation for international shipments.
  • Conducted regular audits of export files to identify areas for improvement and implement corrective actions accordingly.
  • Facilitated smooth export operations by coordinating closely with shipping lines, freight forwarders, and customs brokers.
  • Reduced shipment delays by proactively addressing potential compliance issues and resolving discrepancies in documentation.
  • Assisted in the training of new team members on export documentation processes, ensuring they quickly became productive contributors to the department''s success.

Contact Center Representative

AA Insurance
  • Facilitated efficient document retrieval by ensuring electronic files were organized for audit access.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Utilized multiple software platforms concurrently to maintain precision in resolving customer queries.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Reduced handle time by quickly identifying customer needs and providing accurate information.
  • Created welcoming and positive experiences through extensive understanding of products and services.

Office Administrative Assistant

Greenfreight
  • Ensured regulatory compliance by staying up-to-date on industry changes and applying knowledge to daily tasks.
  • Enhanced customer satisfaction with timely and accurate document preparation for international shipments.
  • Expedited the resolution of shipment issues by effectively liaising between carriers, warehouse personnel, and clients.
  • Streamlined export documentation processes by implementing an efficient filing system and database management.
  • Reduced shipment delays by proactively addressing potential compliance issues and resolving discrepancies in documentation.

Education

Certificate Of Business - Business

Auckland University of Technology
Auckland

Skills

  • Teamwork and cooperation
  • Strong organizational skills
  • Freight forwarding
  • Problem-solving capacity
  • Teamwork
  • Customer service
  • Time management
  • Organizational skills
  • Data entry
  • Microsoft office
  • Document preparation
  • Billing and invoicing
  • Self-care management
  • Leadership skills
  • Peer support ethics
  • Support group facilitation

Timeline

Export Documentation Executive

NZ Gourmet

Contact Center Representative

AA Insurance

Office Administrative Assistant

Greenfreight

Certificate Of Business - Business

Auckland University of Technology
Angeline Bourke