Summary
Work History
Education
Skills
Reference
Timeline
Generic

Angeline Bourke

Auckland,AUK

Summary

Dynamic Export Documentation Executive with a proven track record at NZ Gourmet, enhancing customer satisfaction through precise document preparation and effective problem-solving. Skilled in freight forwarding and organizational excellence, I streamlined processes, reduced shipment delays, and trained new team members, ensuring compliance and operational efficiency in a fast-paced environment.

Work History

Export Documentation Executive

NZ Gourmet
  • Ensured regulatory compliance by staying up-to-date on industry changes and applying knowledge to daily tasks.
  • Enhanced customer satisfaction with timely and accurate document preparation for international shipments.
  • Conducted regular audits of export files to identify areas for improvement and implement corrective actions accordingly.
  • Facilitated smooth export operations by coordinating closely with shipping lines, freight forwarders, and customs brokers.
  • Reduced shipment delays by proactively addressing potential compliance issues and resolving discrepancies in documentation.
  • Assisted in the training of new team members on export documentation processes, ensuring they quickly became productive contributors to the department''s success.

Contact Center Representative

AA Insurance
  • Facilitated efficient document retrieval by ensuring electronic files were organized for audit access.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Utilized multiple software platforms concurrently to maintain precision in resolving customer queries.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Reduced handle time by quickly identifying customer needs and providing accurate information.
  • Created welcoming and positive experiences through extensive understanding of products and services.

Office Administrative Assistant

Greenfreight
  • Ensured regulatory compliance by staying up-to-date on industry changes and applying knowledge to daily tasks.
  • Enhanced customer satisfaction with timely and accurate document preparation for international shipments.
  • Expedited the resolution of shipment issues by effectively liaising between carriers, warehouse personnel, and clients.
  • Streamlined export documentation processes by implementing an efficient filing system and database management.
  • Reduced shipment delays by proactively addressing potential compliance issues and resolving discrepancies in documentation.

Education

Certificate Of Business - Business

Auckland University of Technology
Auckland

Skills

  • Teamwork and cooperation
  • Strong organizational skills
  • Freight forwarding
  • Problem-solving capacity
  • Teamwork
  • Customer service
  • Time management
  • Organizational skills
  • Data entry
  • Microsoft office
  • Document preparation
  • Billing and invoicing
  • Self-care management
  • Leadership skills
  • Peer support ethics
  • Support group facilitation

Reference

Sabrina Tolai (NZAA manager)

0272348492

Michael Murdoch (Greenfreight manager)

0272023992

Timeline

Export Documentation Executive

NZ Gourmet

Contact Center Representative

AA Insurance

Office Administrative Assistant

Greenfreight

Certificate Of Business - Business

Auckland University of Technology

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Angeline Bourke