Angeline Mase
Auckland,AKL
Summary
Recently settled in Auckland, I am currently seeking a permanent role within your company. I am eager to contribute my previous experiences to a motivated employer that is wanting to add value to their team in order to advance their business.
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Reservation Sales Agent
Novotel & Ibis
09.2024 - Current
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
- Fostered customer loyalty by providing consistent follow-up after reservation completion, ensuring satisfaction and addressing any outstanding issues.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
Receptionist
NOVOTEL & IBIS AUCKLAND ELLERSLIE
02.2024 - 09.2024
- Performed all check-in and check-out tasks
- Managed online & phone reservations
- Managed guest payments and verified credit card data
- Responded to all client feedback and complaints in a professional manner
- Liaised with housekeeping to ensure rooms met the needs of guest’s requests
- Managed all group reservations, along with VIP customers
- Undertook any opportunity to upsell additional facilities and services when appropriate.
Receptionist
TEMPE TYRES
10.2023 - 12.2023
- Greeted customers into the tyre service centre
- Maintained guest lounge & provided all hospitality services
- Answered all incoming calls
- Tracked all work in progress, and followed-up service progress
- Supplied quotes to customers for vehicle repairs & deliveries
- Undertook day to day office operations including distributing parcels, managing contractors & suppliers
- Performed all general administrative duties as required.
Hotel Receptionist
OAKS HOTEL & RESORTS
06.2022 - 08.2023
- Performed all check-in and check-out tasks
- Managed online & phone reservations
- Managed guest payments and verified credit card data
- Responded to all client feedback and complaints in a professional manner
- Liaised with housekeeping to ensure rooms met the needs of guests requests
- Managed all group reservations, along with VIP customers
- Undertook any opportunity to upsell additional facilities and services when appropriate.
Inbound Sales Agent-Call Centre (part-time)
TSA
01.2022 - 06.2022
- Responded to client phone calls and emails
- Researched information for clients using resources available
- Managed and resolved customer enquiries
- Provided customers with product information
- Created new customer accounts
- Updated existing customer details as part of the retention strategy
- Processed all orders and applications in CRM system.
Voice Directed Warehousing Picker
The Reject Shop (Distribution Centre)
08.2020 - 10.2021
- Undertook order fulfillment through voice directed order management software
- Supported accurate order distribution through attention to detail and knowledge of inventory
- Maintained best practice standards in supply chain logistics.
Retail Worker
Kmart
04.2016 - 08.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Queensland Certificate of Education -
Bundamba State Secondary Clge
Driver’s License -
Skills
- Customer service
- Adaptable
- Ensure customer satisfaction
- Good time management
- Task focused
- Excellent Communication
- Teamwork
- Willingness to learn
Timeline
Reservation Sales Agent
Novotel & Ibis
09.2024 - Current
Receptionist
NOVOTEL & IBIS AUCKLAND ELLERSLIE
02.2024 - 09.2024
Receptionist
TEMPE TYRES
10.2023 - 12.2023
Hotel Receptionist
OAKS HOTEL & RESORTS
06.2022 - 08.2023
Inbound Sales Agent-Call Centre (part-time)
TSA
01.2022 - 06.2022
Voice Directed Warehousing Picker
The Reject Shop (Distribution Centre)
08.2020 - 10.2021
Retail Worker
Kmart
04.2016 - 08.2020
Queensland Certificate of Education -
Bundamba State Secondary Clge