Angeline Norman
Campbelltown ,NSW
Summary
- Customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
- Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.
- Compassionate Teacher's Aide with relevant experience assisting in classrooms of diverse student populations. Strengths include developing creative learning materials, managing classroom behavior, and supporting instructional activities. Previous work has consistently demonstrated the ability to foster positive student relationships and contribute to an effective learning environment.
- Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, and answering phones.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Market Stallholder Assistant
Cc's Gifts & Taonga
Manurewa , NZ
03.2021 - 03.2025
- Greeted visitors, clients and guests in a professional manner.
- Assisted in planning company events and team-building activities.
- Developed awesome relationships with customers through communication techniques.
- Maintained positive working relationship with fellow staff and management.
- Offered management coverage to relieve staff during absences or breaks.
- Maintained front desk to provide positive first impression.
- Constantly researching for suppliers and what they can offer to sell or buy.
- Stocktake every three months.
Teacher's Assistant
Manurewa South Primary School
Manurewa , Auckland
10.2016 - 03.2025
- Instructed and monitored students in use and care of equipment and materials.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Participated in professional development workshops and training sessions.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
- Developed instructional materials and visual aids to supplement lesson plans.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Managed the distribution and collection of textbooks and other teaching materials.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Supported classroom teacher in managing a diverse classroom of students.
- Implemented classroom rules and procedures to maintain discipline and order.
Customer Service Representative
The Warehouse
Manukau, NZ
01.1996 - 12.2006
- Assisted customers with product inquiries and service requests.
- Handled returns and exchanges following company procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly to ensure satisfaction.
- Educated customers about promotions and product features effectively.
- Trained new staff on customer service protocols and tools.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
Kitchen Hand assistant
East Tamaki Tavern
Auckland , NZ
01.1997 - 07.1998
- Serving customers, taking orders.
- Assisting doing menu orders.
- Preparing extra food for backups.
- Cooking deep fried orders such as hot chips, fish bites,mussels,and hash browns.
- Placing food to plate, or preparing dishes, to serve to customers.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted chefs in food preparation and ingredient assembly for daily service.
- Stocked pantry and refrigerator with ingredients according to lists needs.
Education
Hairdressing School - Hairdressing
Whaiora Ki Otara
02.1997 - 12.1997
Sixth Form Certificate - English, Human Biology, Pitmans Elementary Typing
James Cook High School
Maurewa 01.1985 - 07.1988
Skills
- Time management
- Point of sale
- Order processing
- Cash handling
- Sales assistance
- Team building
- Effective communication
- Relationship building
- Time management
- Learning styles
- Goal setting
- Teamwork
- Multitasking
- Customer service
References/Referees:
Andrea Wigg: +64(0)92668341.
email address: admin@mss.school.nz
Julie Heta: +61406654823.
email address: tani_julz@hotmail.com
Anna Te Whare: +64(0)2102215508
email address:annatw@mss.school.nz
Cheryle Clendon:+64(0)2041133722
email address:tyra.toys@yahoo.co.nz
Timeline
Market Stallholder Assistant
Cc's Gifts & Taonga
03.2021 - 03.2025
Teacher's Assistant
Manurewa South Primary School
10.2016 - 03.2025
Hairdressing School - Hairdressing
Whaiora Ki Otara
02.1997 - 12.1997
Kitchen Hand assistant
East Tamaki Tavern
01.1997 - 07.1998
Customer Service Representative
The Warehouse
01.1996 - 12.2006
Sixth Form Certificate - English, Human Biology, Pitmans Elementary Typing
James Cook High School
01.1985 - 07.1988