Angeline Scanlan
Te Atatu,AUK
Summary
Motivated professional with extensive entrepreneurial and management experience. Proven ability to build and sustain strong relationships with colleagues and clients while overseeing administrative and sales teams. Demonstrates effective leadership and collaboration skills, driving organizational success through strategic decision-making and business acumen.
Overview
2026
2026
years of professional experience
Work History
Business Owner
CellCity
Apia, Samoa
11.2014 - 09.2025
- Directed daily retail store operations to ensure efficient workflow and optimal inventory levels.
- Trained and supervised employees on customer service, product knowledge, and performance standards.
- Implemented process improvements to enhance operational efficiency and monitor cash flow.
- Managed budgeting, accounts payable, accounts receivable, payroll, and financial transaction reconciliations.
- Coordinated with suppliers to maintain reliable product delivery schedules and stock availability.
- Handled customer inquiries and resolved issues to increase satisfaction.
- Determined product pricing based on cost analysis and market competition.
- Promoted brand identity and generated revenue through social media marketing.
Retail Manager
Digicel Samoa
Apia , Samoa
03.2007 - 12.2007
- Streamlined daily retail operations, ensuring efficient workflows across departments.
- Trained and supervised staff on customer service best practices and product knowledge, enhancing customer satisfaction.
- Developed and implemented operational policies to enhance store efficiency and performance.
- Coordinated inventory management, ensuring optimal stock levels to meet customer demand.
- Oversaw visual merchandising, designing appealing displays that increased customer engagement.
- Conducted regular staff meetings to communicate updates and address team concerns.
- Collaborated with marketing teams to execute promotional events, driving customer engagement.
- Monitored damaged goods, initiating corrective actions to eliminate waste.
Store Manager
Taylor Boutique
Ponsonby, Auckland
2005 - 2006
- Managed daily store operations, ensuring efficient workflow and adherence to procedures.
- Trained and supervised staff to improve customer service quality and satisfaction.
- Managed inventory levels, ensuring timely ordering of necessary supplies.
- Implemented visual merchandising strategies to create appealing product displays that increased customer engagement.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
- Monitored cash handling procedures to maintain accuracy and ensure compliance with financial policies.
- Conducted opening and closing procedures for daily store operations, including cash management.
- Resolved customer complaints swiftly to foster loyalty and positive experiences.
Store Manager/Merchandiser
Max Fashions
St Lukes, Botany, Pakuranga, West City, Auckland
1998 - 2005
- Managed daily store operations, enhancing customer experiences through efficient service.
- Trained and developed staff, enhancing service quality and teamwork.
- Implemented visual merchandising strategies to optimize product displays.
- Oversaw inventory management, maintaining effective stock levels.
- Conducted regular staff meetings, aligning team on goals and fostering communication.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Analyzed sales trends to refine merchandising strategies and drive targeted promotions.
- Collaborated with corporate teams to align store initiatives with company standards.
Alterations Specialist/Sales Executive
Just Jeans
Queen Street
1995 - 1997
- Provided exceptional customer service during fittings and consultations.
- Altered garments to meet customer specifications and preferences.
- Operated sewing machines and tools, adapting techniques for diverse fabric types to achieve desired alterations.
- Collaborated with team members to streamline service processes, enhancing timely delivery of alterations.
- Assessed garment quality and identified necessary adjustments.
- Educated customers on garment care and maintenance techniques, empowering them to extend the life of their garments.
- Advocated for customer satisfaction through excellent craftsmanship and service.
- Developed systems to ensure efficient customer service experience.
- Kept inventory of materials and supplies for alterations tasks.
Education
Course Incomplete - Fashion Technology
AUT
Auckland, NZ01-1996
Year 13
Selwyn College
Kohimarama, NZ01-1994
Skills
- Inventory management and supplier coordination
- Financial reconciliation and budget oversight
- Operational efficiency and process enhancement
- Visual merchandising and social media strategy
- Team building and employee training
- Employee development
- Human resources management
- Team collaboration and leadership
- Work planning and prioritization
- Attention to detail
- Customer service and conflict resolution
- Organizational development
- Time management
- Relationship management
Timeline
Business Owner
CellCity
11.2014 - 09.2025
Retail Manager
Digicel Samoa
03.2007 - 12.2007
Store Manager
Taylor Boutique
2005 - 2006
Store Manager/Merchandiser
Max Fashions
1998 - 2005
Alterations Specialist/Sales Executive
Just Jeans
1995 - 1997
Course Incomplete - Fashion Technology
AUT
Year 13
Selwyn College