Angelique Lamb

Dispatch and Slitter operator.

• Conducted quality checks on finished products, ensuring to uphold NZ Steel standards.
• Loading coils and slitting to the correct specs of the order on Slitter machine.
• Collaborated with team members to troubleshoot and resolve production issues promptly.
• Trained new operators on safety protocols and operational procedures for paint line operations.
• Identified all surface defects working in both Dispatch and Slitter you are the last point of contact before the customer. Quality control is a important part of this role.
• Developed strong working relationships with colleagues, fostering a positive work environment.
• Utilized time management skills effectively, prioritizing tasks based on urgency while still maintaining attention to detail.
• Packing coils To the correct pack code ready to dispatch to customers.
• Loading and unloading trucks with the appropriate coils to match the manifests.
• Processing returned coils. Identifying the reasons for returns e.g Damage or paint defects and then assisting in processing the return along with the production team.
• Effectively communicating with K&S, weighbridge, scheduling team and customer services via email and phone to ensure prime product is produced and dispatched in a timely manner.

• First point of contact for incoming calls and emails.
• Raising work orders and communicating the status of the job request.
• communicating with all plants and scheduling work orders both reactive and planned maintenance.
• Raising Purchase Orders.
• Ordering Stock.
• Stock take of all personal protective equipment.
• Monitoring and signing off all planned maintenance work orders.
• Filing
• Weekly reports for all outstanding work orders.
• Training in end of month accounts.

In this Role I fell I resolved customer inquiries efficiently through phone and email communication.

Managed escalated complaints with empathy, ensuring timely resolution and client retention.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Maintained detailed records of customer interactions and requirements, ensuring proper follow-up and resolution of issues.

Provided exceptional customer service, addressing inquiries and resolving issues promptly.

• Conducted thorough cleaning of assigned areas, ensuring high standards of hygiene and safety.
• Operated cleaning equipment efficiently, including vacuums and floor scrubbers.
• Maintained inventory of cleaning supplies, coordinating timely restocking to avoid shortages.
• Assisted in training new staff on proper cleaning techniques and safety protocols.
• Completed all plant and site inductions.

• Supervised front-of-house operations to ensure exceptional customer service and satisfaction.
• Trained and mentored staff on operational standards and hospitality best practices.
• Implemented efficient reservation and seating management systems to optimize guest flow.
• Coordinated special events, managing logistics to enhance guest experiences.
• Resolving guests complaints while maintaining positive customer environment.
• Performed cash handling activities and secured nightly bank deposits.