Sauiluma Amosa
Auckland,AUK
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TKW
11.2023 - Current
- Oversaw warranty counseling process for customers regarding their vehicles.
- Contacted customers about potential service upgrades, new services and account changes.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Road car assistance.
- Assisted customers with vehicle breakdowns and insurance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong customer relationships to encourage repeat business.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Payroll Assistant
Dan & sons limited
Manukau
02.2022 - 12.2022
- Processed and issued paychecks and earnings statements.
- Resolved discrepancies in employee paychecks on an individual basis.
- Helped director confirm payroll hours
- Prepare paperwork for employees
- Prepare timesheets for employees
- Assisted in payroll system
- Confirm hours for employees each week
Education
NZQA - NZQA LEVEL 3 And 4
Manurewa High School
Manurewa 01-2023
NZQA Level 3 - Travel And Tourism
ITC
Auckland 01-2023
Skills
- Complaint resolution
- Account updating
- Scheduling
- Exchange coordination
- Punctuality and reliability
- Decision-making
- Time management
- Customer relations
- Microsoft office expertise
- Tracking complaints
- Coordination
- Customer satisfaction measurement
- Follow-up skills
- Receiving support
- Product and service solutions
- Retail sales customer service
- High-energy attitude
- Cultural awareness
- Professional telephone demeanor
- Call management
- Appointment scheduling
- Technical support
- Negotiation strategies
- Client relations
- Microsoft Excel
- Retail marketing
- Data entry
- Email management
- Inbound and outbound calling
- Call center experience
- Sales closing
- Live chat support
- Staff training
Timeline
Customer Service Representative
TKW
11.2023 - Current
Payroll Assistant
Dan & sons limited
02.2022 - 12.2022
NZQA - NZQA LEVEL 3 And 4
Manurewa High School
NZQA Level 3 - Travel And Tourism
ITC