AMAL JIMMY
Lower Hutt,WGN
Summary
Driven professional with a strong background in client support and financial management, notably at IDEA Services - Hutt Valley. Excelled in enhancing customer satisfaction and loyalty, demonstrated through proficient use of accounting software and active listening skills. Achieved positive feedback by prioritizing health and safety awareness and confidentiality, showcasing a blend of hard and soft skills. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
6
6
years of professional experience
Work History
Support Worker
IDEA Services - Hutt Valley
2024.03 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Customer Service Representative
Caltex Service Station
2020.09 - 2021.03
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Accounts Receivable Clerk
Dentcare Dental Lab
2018.04 - 2019.03
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Education
Graduate Diploma in Business - Business Management
Eastern Institute of Technology
Napier, NZ09.2020
Bachelor of Commerce - Finance And Taxiation
C.E.T College of Management, Science AndTechnology
Kerala03.2018
Skills
- Daily living support
- Health and safety awareness
- Confidentiality and Privacy
- Documentation abilities
- Meal Planning and Preparation
Timeline
Support Worker
IDEA Services - Hutt Valley
2024.03 - Current
Customer Service Representative
Caltex Service Station
2020.09 - 2021.03
Accounts Receivable Clerk
Dentcare Dental Lab
2018.04 - 2019.03
Graduate Diploma in Business - Business Management
Eastern Institute of Technology
Bachelor of Commerce - Finance And Taxiation
C.E.T College of Management, Science AndTechnology
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