Angie Dawson
Summary
I am a recent graduate of the University of Otago, and completed a year of postgraduate study with a focus on migraine research in 2023. I am a hard worker with years of experience working in fast paced environments under time constraints, and I am ready to join a new team in the upcoming year.
Overview
3
3
years of professional experience
Work History
Front of House Server
Glenfalloch Cafe And Restaurant
04.2023 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed and served functions of up to 30 people, communicating with guests and fellow staff members to ensure a positive experience.
- Helped customers with dietary restrictions, allergies and intolerances by working closely with kitchen staff to produce alternative options and resolve concerns.
Customer Service Specialist
Education Perfect
12.2022 - 02.2023
- Maintained efficiency and expectations of quality throughout communications in line with company standards to provide a positive customer experience.
- Prioritised tasks, working autonomously and in teams to streamline and improve processes and communications. This included recommendations to managers regarding the use of te reo Māori in communications.
- Ensured familiarity with technical procedures and recurrent customer inquiries to best support customers and clients.
Assistant Supervisor
Magic Kids Club
04.2021 - 12.2022
- Delivered structured programmes according to company guidelines, adapting activities to the individual needs of children.
- Prepared and maintained a tidy, welcoming environment to both children and parents.
- Maintained positive relationships between parents, staff, and children through effective and clear communication.
Front of House Server
Tasca Beach Orewa
10.2021 - 02.2022
- Regularly assumed responsibility for serving high volumes of customers while maintaining company expectations of quality service.
- Memorised and explained multiple specials and menu items and suggested appropriate options for food allergy concerns or dietary requirements.
- Communicated efficiently under time pressure with a team to ensure a positive and cohesive customer experience.
Education
Bachelor of Biomedical Science (Hons) -
University of Otago
Dunedin, Otago11.2023
Skills
- Interpersonal Communication
- Attention to Detail
- Customer Service
- Complex Problem Solving
- Time Management
- Technical Writing
Awards and Leadership
- Prestige Scholarship for Outstanding Academic Achievement - University of Otago, 2022
- Leaders of Tomorrow Scholarship - University of Otago, 2019
- Biomedical Sciences Student Representative - University of Otago, 2021 - 2023
- Class Representative - University of Otago, 2021 - 2022
Timeline
Front of House Server
Glenfalloch Cafe And Restaurant
04.2023 - Current
Customer Service Specialist
Education Perfect
12.2022 - 02.2023
Front of House Server
Tasca Beach Orewa
10.2021 - 02.2022
Assistant Supervisor
Magic Kids Club
04.2021 - 12.2022
Bachelor of Biomedical Science (Hons) -
University of Otago
Similar Profiles
Freddy TodhunterFreddy Todhunter
Farm Hand at Glenfalloch StationFarm Hand at Glenfalloch Station
GURSHARAN KAUR CHAHALGURSHARAN KAUR CHAHAL
Chef at APPRET CAFE AND RESTAURANT DOREENChef at APPRET CAFE AND RESTAURANT DOREEN
Lucia MerrillLucia Merrill
Server Assistant at Blue Jay Cafe, Rick's RestaurantServer Assistant at Blue Jay Cafe, Rick's Restaurant
Avery Hart-HendersonAvery Hart-Henderson
Front of House Server, Back of House Team Member at Chick-fil-AFront of House Server, Back of House Team Member at Chick-fil-A
AHMED ALIAHMED ALI
Server /Front of House Server at Conversations CaféServer /Front of House Server at Conversations Café