ANGUS KELSEY
Edinburgh
Summary
I am a dedicated and passionate professional with a Bachelor's degree in Zoology and extensive experience in customer service, physical labour, managerial, and animal care roles. Having worked in roles such as ranger, stable manager, and activities leader, I have developed a deep understanding of problem solving, safety procedures, and delivering consistent high-quality work within a diverse range of work environments. I bring strong communication and customer service skills, having engaged with a wide range of clients and visitors in previous work roles, ensuring their needs are met with professionalism and a positive attitude. I thrive in team-oriented environments, bringing energy, enthusiasm, and a strong sense of responsibility to every role. My goal is to combine my passion for learning, with my commitment to delivering exceptional service, whether in customer-facing roles or hands-on care positions. I am eager to continue growing and enhancing my skills in all work environments, particularly my animal care, business, and leadership abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ranger
Otago Peninsula Eco Restoration Alliance
09.2023 - Current
- Provided care and husbandry for various wildlife species, including the Yellow-eyed Penguin, within a wildlife reserve and rehabilitation centre.
- Cared for farm life such as sheep, alpaca, and guanaco.
- Implemented conservation strategies to protect and restore native New Zealand flora, fauna, and habitat.
- Performed regular park maintenance, utilising a broad range of maintenance tools.
- Provided educational walking tours and presentations, while maintaining the safety of both clients and wildlife.
- Worked to control and remove pest and invasive species (both flora and fauna) within the area to ensure safety for native wildlife and plant species.
- Worked in a close-knit team to ensure group goals succeeded, and operations ran smoothly.
- Managed office-related and reception based duties such as bookings, check-ins, and dealing with agents.
- Conducted research and monitoring, collecting and communicating data to increase knowledge of local flora and fauna.
- Gained experience driving all terrain vehicles, ride-on mowers, and passenger buses.
- Aided in training and mentoring of summer rangers.
- Coordinated volunteer activities.
- Performed facility and structure construction, for example, aiding in the building and restoring of a bush track for guest experience.
Activities Leader
Centre of English Studies
05.2025 - 08.2025
- Led diverse activities (cultural, sports, crafts, excursions) within Edinburgh, and nearby, for international school children (11+) and adults attending a language school.
- Had day trips to other areas within the United Kingdom with groups, providing accurate information and ensuring high levels of enjoyment while maintaining a timely execution of events.
- Worked with people across greatly varying age groups and backgrounds (Europe, South America, Asia), providing engagement while accounting for differences such as language barriers.
- Used risk assessments effectively and provided basic first aid to students on excursions or in school.
- Provided welfare support for students under the age of 18.
- Supervised students during breaks, and helped with problems or queries.
- Managed difficult and stressful situations with a calm and effective manner, for example, having to effectively de-escalate situations with groups of under-18s while maintaining an enjoyable experience to benefit the guests and business.
Tour Guide
Port of Leith Distillery
12.2024 - 04.2025
- Led tours of the whisky distillery, providing knowledge of the business, and the production and tasting process for guests
- Related to and connected with guests from all backgrounds to ensure a memorable and positive experience
- Ensured the safety of all guests in possibly dangerous areas (ATEX 1 zone, vertical distillery, alcohol consumption)
- Worked in an effective team back of house to provide efficient operations
Front of House
The Kensington
03.2023 - 12.2023
- Engaged with visitors and clients, ensuring a welcoming atmosphere and meeting customer service standards. Handled situations with customers involving alcohol and being under the influence.
- Had to deal with large function groups and work effectively late into the night or early into the morning.
Stable Manager/Agricultural Worker
Birchleigh Polo Club
11.2022 - 02.2023
- Seasonal/summer role where I trained and cared for polo horses, teaching riding skills to school children and assisting in club management.
- Managed equine health and maintained cleanliness of stables and paddocks.
- Undertook daily feeding schedules to maintain horse nutrition.
- Trained new staff members in stable procedures.
Stable Manager/Agricultural Worker
Bennet Road Stables
10.2021 - 02.2022
- Focused on the care and management of polo horses, including training and daily upkeep.
- Maintained the health and upkeep of other stock animals such as sheep.
Sales Professional
Big Save Furniture
07.2021 - 10.2021
- Provided customer service and support during retail hours while completing university studies.
- Established strong client relationships.
Bartender
Fantail and Turtle
04.2021 - 07.2021
- Provided service to customers in a fast-paced environment, during my first year of studies.
- Maintained a clean and organised bar.
- Unfortunately left the role due to relocating for university.
Actor
The Mad Theatre
11.2018 - 12.2020
- Worked with people from all ages and backgrounds in various paid roles.
- Dedicated time to ensure the best result was produced.
Retail Assistant
Mai Boutique
09.2019 - 10.2019
- Supported the retail team by assisting with customer inquiries and inventory management part-time during a busy period of year for the company.
Dishwasher
House Of Chocolate
04.2017 - 08.2017
- Maintained cleanliness of kitchen area by washing dishes and utensils.
- Provided assistance to cooking staff by prepping ingredients when needed.
- Supported smooth restaurant operations through quick dishwashing turnaround times.
Education
Bachelor of Science - Zoology
Otago University
11.2023
Skills
- Animal care, welfare, and handling
- Maintenance and use of tools
- Communication skills (written, verbal, and scientific)
- Critical thinking skills
- Proactive and adaptable
- Team collaboration and interpersonal skills
- Time management
- Physical stamina and fitness
- Attention to detail
- Staff computer and IT systems and data management
- Experience with off-road, mower, and passenger vehicles
- Customer service
Certification
- First Aid Training
Timeline
Activities Leader
Centre of English Studies
05.2025 - 08.2025
Tour Guide
Port of Leith Distillery
12.2024 - 04.2025
Ranger
Otago Peninsula Eco Restoration Alliance
09.2023 - Current
Front of House
The Kensington
03.2023 - 12.2023
Stable Manager/Agricultural Worker
Birchleigh Polo Club
11.2022 - 02.2023
Stable Manager/Agricultural Worker
Bennet Road Stables
10.2021 - 02.2022
Sales Professional
Big Save Furniture
07.2021 - 10.2021
Bartender
Fantail and Turtle
04.2021 - 07.2021
Retail Assistant
Mai Boutique
09.2019 - 10.2019
Actor
The Mad Theatre
11.2018 - 12.2020
Dishwasher
House Of Chocolate
04.2017 - 08.2017
Bachelor of Science - Zoology
Otago University