Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anh Tran

Mount Victoria,WGN

Summary

Dynamic Front of House Manager with a proven track record at CoChin Ltd, excelling in guest relations and conflict resolution. Expertly enhanced dining experiences through effective staff management and food safety compliance, ensuring a welcoming atmosphere. Recognized for resolving guest complaints swiftly, fostering a positive environment that promotes teamwork and respect.

Overview

8
8
years of professional experience

Work History

Front of House Manager

CoChin Ltd
03.2019 - 06.2024
  • Facilitated seamless communication between teams to enhance guest dining experiences.
  • Resolved guest complaints while fostering a positive customer environment.
  • Promoted teamwork and respect among staff in alignment with company mission.
  • Served as primary contact for guest inquiries, addressing concerns promptly and professionally.

Reference: Nikki Chung (Owner)

Contact: 0220889266

Front of House Employee

St Pierre's Bento Bowl
12.2016 - 02.2019
  • Maintained clean, welcoming environment for guests, enhancing overall dining experiences.
  • Handled high-pressure situations gracefully, upholding service standards during peak hours.
  • Provided attentive service and addressed inquiries promptly to boost customer satisfaction.

Reference: Nitch Rattanapukdee (Manager)

Contact: 021689586

Education

Bachelor of Commerce - Economics, Management

Victoria University of Wellington
Wellington, NZ

Skills

  • Guest relations and conflict resolution
  • Staff management
  • Food safety compliance
  • Kitchen equipment operation

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Front of House Manager

CoChin Ltd
03.2019 - 06.2024

Front of House Employee

St Pierre's Bento Bowl
12.2016 - 02.2019

Bachelor of Commerce - Economics, Management

Victoria University of Wellington

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Anh Tran