Summary
Overview
Work History
Education
Skills
References
Timeline
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Anik Nath

Nelson,NSN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Mobil Gas Station
07.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Maintained inventory of all saleable items.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Facilitated sales of services and goods.

Crew Member

Burger King
11.2022 - 02.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

Bachelor of Commerce - Accounting

Nelson Marlborough Institute of Technology
Nelson, NZ
11.2023

Skills

  • Data Entry
  • Scheduling
  • Complaint Resolution
  • Report Generation
  • Account Updating
  • Consultative Sales
  • Paperwork Processing
  • Product Knowledge
  • Product Education
  • Conflict Mediation
  • Microsoft PowerPoint
  • Problem-Solving Abilities
  • Store Maintenance
  • Money Handling Abilities
  • Customer Relations
  • Customer Service
  • Microsoft Outlook
  • Computer Proficiency
  • De-Escalation Techniques
  • Call Management
  • Conflict Resolution
  • Account Management
  • Microsoft Excel
  • Record Preparation
  • Problem Resolution

References

kyrn

Timeline

Crew Member

Burger King
11.2022 - 02.2023

Customer Service Representative

Mobil Gas Station
07.2020 - Current

Bachelor of Commerce - Accounting

Nelson Marlborough Institute of Technology

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Anik Nath