Hi, I’m
Anika-Santana Thompson
Massey,New Zealand
Summary
Proven in enhancing customer satisfaction and streamlining operations, my tenure at Texas Chicken and Lincoln Bakery showcases a blend of exceptional customer service and efficient order management. Skilled in problem-solving and team collaboration, I consistently exceeded productivity goals, ensuring high-quality standards in all tasks.
Overview
1
year of professional experience
Work History
Texas Chicken
Customer Service Cashier
05.2022 - 07.2022
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Kept up with customer service goal and kept customers happy.
Lincoln Bakery
Picker Packer
09.2021 - 11.2021
Job overview
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Education
Waitakere CollegeAuckland, AUK
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Guest Services
- Customer Focus
- Merchandise Restocking
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Issue Resolution
- Team Leadership
- Product restocking
Timeline
Customer Service Cashier
Texas Chicken
05.2022 - 07.2022
Picker Packer
Lincoln Bakery
09.2021 - 11.2021
Waitakere College
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