Aniket Lakhani
Wellington ,Te Aro
Summary
Motivated professional offering Diploma in Hotel Management. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Meets tight deadline for any tasks assigned.
Punctual and dedicated employee seeking opportunities to make a difference through exceptional customer service and a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
CPG Hotels
Wellington, Te Aro
09.2021 - Current
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached staff members to develop long-term career goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Responded to customer questions regarding products, prices and availability.
- Maintained safe work and collaboration spaces for night employees.
Housekeeping Room Attendant
CPG Hotels
Wellington , Te Aro
12.2019 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Verified each completed room against standard plans to maintain consistency.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Established and implemented new procedures for standard maintenance scheduling.
Guest Service Agent
CPG Hotels
Wellington , Te Aro
10.2021 - 09.2022
- Managed guest check-in and check-out procedures, reservations and payments.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Provided guest assistance and information regarding local attractions and points of interest.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Created and optimized employee schedules for shift coverage.
Food and Beverage Attendant
CPG Hotels
Wellington , Te Aro
06.2021 - 09.2021
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Prepared and led food service training programs to teach staff various tasks.
- Selected food items from serving or storage areas and placed on dishes or in serving trays or takeout bags.
- Replenished stocking stations with utensils, condiments and napkins.
- Set tables for upcoming meals by following food service guidelines.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Effectively multitasked within fast-paced environment.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Education
Diploma in Hotel Management & Catering Technology - Diploma in Hotel Management & Catering Technology
Parul University
India 02.2022
Skills
- Company Policies and Procedures
- Account Inquiries
- Effective Planning
- Hospitality and Service Knowledge
- Staff Development
- Guest Conflict Resolution
- Team Building and Supervision
- Issue Resolution
- Proficient in Computer Software
- Analytical Mastery
- Guest Service and Assistance
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Promoted from GSA to GSA Supervisor, in less than 12-months.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Has received number of great reviews from guest stayed at hotel for exceptional customer service and guest satisfaction.
Certification
- Awarded as Best Employee of the year 2023.
Timeline
Guest Service Agent
CPG Hotels
10.2021 - 09.2022
Duty Manager
CPG Hotels
09.2021 - Current
Food and Beverage Attendant
CPG Hotels
06.2021 - 09.2021
Housekeeping Room Attendant
CPG Hotels
12.2019 - Current
- Awarded as Best Employee of the year 2023.
Diploma in Hotel Management & Catering Technology - Diploma in Hotel Management & Catering Technology
Parul University
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