Anil Rohan Ganason
Auckland
Summary
Skilled and adaptable professional with a diverse background encompassing front-of-house hospitality, delivery driving and retail. Excelling in customer service, efficient logistics handling, and effective interpersonal communication. Proven ability to manage time effectively, address customer needs promptly, and adapt to various operational demands. Brings a unique combination of skills that contribute to high levels of efficiency and customer satisfaction in dynamic work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Audio Engineer and Music Producer
NILLY Audio
Auckland, New Zealand
08.2018 - Current
- Mixed and mastered vocal arrangements and music compositions, and optimised songs, and albums.
- Worked with video editors to synchronise audio with video segments.
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Enhanced sound quality and added various sound effects to recordings.
Concierge /Lead Valet
Voco by IHG
Auckland, AUK
11.2024 - 11.2025
- Delivered exceptional guest service, enhancing overall guest satisfaction and loyalty.
- Coordinated reservations and special requests, ensuring seamless guest experiences throughout stay.
- Managed concierge desk operations, providing timely information on local attractions and events.
- Developed relationships with vendors to secure exclusive offers for guests, improving service offerings.
- Managed vehicle parking and retrieval processes for high-volume hours, ensuring efficiency and customer satisfaction.
- Coordinated with security teams to maintain safety protocols in parking areas during peak hours.
Delivery Driver
HELL Pizza
Auckland CBD
12.2022 - 03.2023
- Delivered orders to customer doorsteps and business offices.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Maintained upbeat, positive attitude in a busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Determined quickest and safest routes for delivery by using effective planning and organisational skills.
Kitchen Hand
Daily Bread
Point Chevalier, Auckland
06.2022 - 11.2022
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned other teammates' work tasks to train as backup.
- Maintained composure and work quality while under stress.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained clean and presentable workspaces to maximise productivity and safety.
Retail Sales Assistant
Shosha
New Lynn/ Point Chevalier, Auckland
12.2018 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS and Vend systems to process sales, returns, online orders, and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked to build relationships with customers and built potential for additional sales.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Host
The Crab Shack
Auckland CBD, Auckland
01.2018 - 08.2019
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimised customer service complaints by expertly managing customer expectations during busy periods.
Education
Diploma - Audio Engineering And Music Production
Music And Audio Institute of New Zealand
Auckland, NZ08-2018
Certificate IV - Multimedia Journalism
Whitireia Journalism School
Te Aro, NZ07-2017
Skills
- Teamwork
- High attention to detail
- Problem solving
- Flexible and adaptable
- Time management
- Safe driver training
- Customer Service
- Verbal and Written Communication
- Greeting & Directing Guests
- Local Routes Understanding
- Client Needs Assessment
Accomplishments
- Produced audio content for BBC Asian Network (2021-2022)
- Headed live sound engineering for Che Fu, Rubi Du and Jafa Mafia live shows (2022)
Certification
Wheels, Tracks & Rollers: ASWEFA, 2023-11
Timeline
Concierge /Lead Valet
Voco by IHG
11.2024 - 11.2025
Delivery Driver
HELL Pizza
12.2022 - 03.2023
Kitchen Hand
Daily Bread
06.2022 - 11.2022
Retail Sales Assistant
Shosha
12.2018 - 01.2021
Audio Engineer and Music Producer
NILLY Audio
08.2018 - Current
Host
The Crab Shack
01.2018 - 08.2019
Certificate IV - Multimedia Journalism
Whitireia Journalism School
Diploma - Audio Engineering And Music Production
Music And Audio Institute of New Zealand