Anil Sharma
AUCKLAND,AUK
Summary
Motivated Customer Service Worker with exceptional social skills, communication abilities and customer service background with deep operational expertise in Compliance. Dedicated to following health and safety guidelines and handling food and beverage properly. Pursues every opportunity to support team members and proactively address issues.
Overview
13
13
years of professional experience
Work History
Bart Manager
Fernz Catering
11.2022 - Current
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Followed strict recipes and drink measurements to minimize product used.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Compliance Officer
Auckland Transport
03.2018 - 10.2022
- ·Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Ensure infringements are issued in a consistent, fair and courteous manner.
- Educate and provide customer service with information regarding council policies and bylaws etc.
- Provide responses for customer complaints to support AT organization and legislative requirements.
- Ensure a safe environment is provided for self and others by reporting health and safety hazards in managed area i.e. slippery, and uneven footpaths, abusive drivers etc.
- Ensure enforcements are facilitated by reporting parking faults i.e., signs, road markings, parking meters etc.
- Ensure event signs are correctively displayed before enforcing.
- Utilize effective conflict resolution and relationship with management skills.
- Conducting periodic road surveys for parking space management.
- Warned violators of infractions or penalties.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Restaurant Manager
The Quadrant Hotel & Suites
02.2015 - 02.2018
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Duty Manager
Stamford Plaza Hotel
02.2012 - 01.2015
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Solicited customer feedback to identify and improve on areas of weakness.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
Food and Beverage Attendant
Urban Turban
09.2011 - 02.2012
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
Education
Basic Food Safety - Hospitality
HSI, Auckland
HSI, Auckland 11.2012
International Awards in Barista Skills - Hospitality
City & Guilds
City & Guilds, London Institute09.2011
Bachelors In Hotel Management & Catering Technology - Hospitality Administration And Management
Ram Institute of Hotel Management & Catering Tech
Hemvati Nandan Bahuguna Garhwal University 07.2009
Diploma in Hospitality Management - Hospitality Administration And Management
NZMA Auckland
New Zealand Management Academies 07.2009
Skills
- Leadership abilities
- Health codes compliance
- Problem-solving abilities
- Attention to Detail
- Delegating Assignments and Tasks
- Professionalism
- Payroll Administration
- Restaurant Management
- Inventory Management
- Responsible Alcohol Service
- Regulatory Compliance
- Training and mentoring
Timeline
Bart Manager
Fernz Catering
11.2022 - Current
Compliance Officer
Auckland Transport
03.2018 - 10.2022
Restaurant Manager
The Quadrant Hotel & Suites
02.2015 - 02.2018
Duty Manager
Stamford Plaza Hotel
02.2012 - 01.2015
Food and Beverage Attendant
Urban Turban
09.2011 - 02.2012
Basic Food Safety - Hospitality
HSI, Auckland
International Awards in Barista Skills - Hospitality
City & Guilds
Bachelors In Hotel Management & Catering Technology - Hospitality Administration And Management
Ram Institute of Hotel Management & Catering Tech
Diploma in Hospitality Management - Hospitality Administration And Management
NZMA Auckland
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