Anil Yadav
New Zealand ,Palmerston
Summary
Self-motivated individual seeking a career with a reputed organization that will capitalize on my My academics creativity strong analytical skills and high flexibility to adapt in a competitive career Environment that I can contribute effectively for the success of organization Job Role: To aid business growth through effective is monitoring and control of consumer banking delinquent Portfolio in respective product portfolio. To effectively monitor and review delinquent accounts of consumer bank retail portfolio, to ensure Successful collection with the objective of minimizing net credit loss. To ensure that effective legal Measures are taken against delinquent customer to safeguard the interest of the bank to effectively tale call on delinquent customers to redues losses. Consistent achievement of benchmarks on targets set. To ensure service standards as applicable to collections processes are met or improved on
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deputy Manager
HDFC BANK
01.2015 - 03.2018
- Prepared documentation of all collections activities
- Determined when accounts should be written off
- Monthly audit to agency
- Day by day achieve targets
- Daily updates case wise
- Daily update the feedback in cases
- Daily update MIS
- Handling credit card collection BKT-2
Area Collection Manager
BAJAJ FINSERV Delhi
07.2015 - 02.2018
- To achieve collection targets of the area assigned
- Ensuring meeting Targets, meeting the Target on Cost of Collections
- Control bucket flow cases and focus on non-starters
- Manage productivity by fixing productivity parameters for Collection Officers /
- Agencies
- Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise
- Ensuring documented feedback Ensuring legal guidelines are complied with while repossessing of products Ensuring audit queries are complied with
- Ensuring background and reference check of agencies / DCTs being appointed
- Constant evaluation of DCTs and agencies.
Assistant Manager
HDFC BANK
01.2013 - 01.2015
- Administered delinquent account collections procedures
- Responded to customer issues and complaints in courteous manner
- Evaluated collections procedures to ensure compliance with regulations
- Reviewed scripts for collections calls and made necessary adjustments
- Set monthly collections goals.
Debt Collection Officer
Standard chartered bank
01.2007 - 03.2013
- Gurgaon
- To ensure that all process carried out at the regions adhere to the procedure manual and strategy Manuals CACS coverage /excuse code update/intensity focus/adherence to Q priority
- Consistent and quality update of CACS trails on every account
- 100% coverage of recovery accounts and timely hot listing
- Continuously follow up on Non- contactable accounts to establish some mode of account
- Timely referral of customer service escalation issues to TL and ensure resolution on the accounts Within TAT
- Effective coordination with related department
- Routing of accounts to supervisory queues
- Compliance to code of conduct Ensure adherence to specified audit checklists and zero tolerance confirmation at all times
- Ensuring customer delight thru effective and assertive communication.
Area Collection Manager
Paytm Payments Bank
07.2020 - 1 1
- To achieve collection targets of the area assigned, ensuring meeting Targets
- Control bucket flow cases and focus on non-starters
- Ensuring documented feedback
- Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked
- Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload
- Develop goals that complement the overarching business goals of the company and
- Coordinate staff to continually meet and exceed goals
- Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed
- Manages the employees who collect the money
- Handles complaints or difficult calls
- Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
- Trains new employees and holds training reviews for established employees
- Researches and locates missing information that is needed for the staff to perform their jobs at optimum levels
- Authorizes financial settlements with people who owe large debts
- Recruitment of collection officers
- To achieve collection targets assigned to the territory by meeting collection target
- Meeting the Target on Cost of Collections
- Ensuring meeting Targets within cost limit specified
- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities
- Handle customer issues escalations
- Ensuring documented feedback and action taken on all cases in soft buckets
- Set parameters and daily review of Area Managers and monthly review of Collection officers.
Education
Master of Commerce -
Kanpur University
2005
Bachelor of Commerce - undefined
Kanpur University
2003
Intermediate - undefined
U.P. board
2000
undefined
1998
Skills
- Computer Skills:
- Operating Systems Windows2000, Windows XP, Windows Vista
- Office Package Microsoft Word, Excel, PowerPoint, Access
- Module Included: -
- Excel, power point, Microsoft Office etc
- Technical Skills:
Certification
Microsoft Certified System Engineering (MCSE) from IACM Institute
Module Included: - A+, group policies, installing w/s, managing network
Connections, troubleshooting network problems.
Diploma in basic computer, 2006 (IGNOU)
Timeline
Area Collection Manager
Paytm Payments Bank
07.2020 - 1 1
Area Collection Manager
BAJAJ FINSERV Delhi
07.2015 - 02.2018
Deputy Manager
HDFC BANK
01.2015 - 03.2018
Assistant Manager
HDFC BANK
01.2013 - 01.2015
Debt Collection Officer
Standard chartered bank
01.2007 - 03.2013
Master of Commerce -
Kanpur University
Bachelor of Commerce - undefined
Kanpur University
Intermediate - undefined
U.P. board
undefined
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