Summary
Overview
Work History
Education
Skills
Timeline
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Anilcy Verghese

Anilcy Verghese

Auckland,New Lynn

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also a Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Sales Incharge

Karle Infra Private Limited
05.2017 - Current
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Territory Sales Manager

AXA Life Insurance
09.2008 - 04.2014
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Manager of Business Development and Sales

ABN AMRO Bank
09.2005 - 09.2008
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Created customer loyalty programs to increase repeat business.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Developed and maintained relationships with key clients to increase sales and customer retention.
  • Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
  • Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.

Customer Service Representative

ICICI Bank
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

Bachelor of Arts - Economics

Loyola College
University Of Madras

MBA - Sales And Marketing

BIMS
University Of Madras

Skills

  • Customer Relationship Management
  • Customer Retention
  • Customer Service
  • Customer Queries
  • Business Development Understanding
  • Closing Sales
  • Product Promotion
  • Lead Generation
  • Microsoft Excel

Timeline

Sales Incharge

Karle Infra Private Limited
05.2017 - Current

Territory Sales Manager

AXA Life Insurance
09.2008 - 04.2014

Manager of Business Development and Sales

ABN AMRO Bank
09.2005 - 09.2008

Customer Service Representative

ICICI Bank

Bachelor of Arts - Economics

Loyola College

MBA - Sales And Marketing

BIMS

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Anilcy Verghese