Anil Kumar Reddy Anekalla
Porirua,Wellington
Summary
I am a highly motivated and mature ICT professional with an excellent customer focus, great problem management skills, and a passion to improve the effectiveness of technology. With over 6 years of varied IT experience in private and public sector industries, covering Vendor, Government and Corporate companies.
Overview
4
4
years of professional experience
Work History
Onboarding Staff and Technical Specialist.
TheTreasury
09.2021 - Current
- Onboarding, Offboarding support for Treasury, CASS, DPMC & NEMA Government Organizations.
- Managing Accounts and Software in SCCM.
- Increased Customer Satisfaction by 10%.
- Mobile device management – Blackberry and Intune.
- Extensive knowledge with Microsoft Azure.
- Creating Accounts in Active Directory.
- Established new Meeting room technology.
- Provided basic end-user troubleshooting and desktop support.
- Wrote and updated detailed technical documentation for software applications.
Service Desk Technical Analyst
MBIE
02.2019 - 09.2021
- Supporting level 1 & 2 incidents/requests and Change orders for MBIE.
- VPN – BIG IP, Direct Access, and Citrix Support
- Managing users and workstations in Active Directory
- Remote Password Unlocking & Reset passwords (WD, ADM, EXT, EXTNP& INTNP).
- Created user accounts and assigned permissions.
- Releasing emails from DMZ Global, Mail Marshall and O365 Quarantine.
- Entrust Identity Guard Administration.
- Communicating with Vendors to resolve outages and high priority incidents.
- Configured hardware, devices, and software to set up work stations for employees.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
- Installed, configured and maintained computer systems and network connections
Education
Certificate in Information Technology & Client Support - Technology Education
Yoobee
Wellington, NZ03.2018
Cloud Engineering. AWS & Azure - Technology Education
Yoobee
Wellington, NZ06.2020
Skills
- Remote Assistance on VPN, BIGIP, Citrix and Direct Access
- System Centre Configuration Manager (SCCM)
- Managing Users, Workstation in Active Directory
- Strong time management and organizational skills
- Proficiency in Windows, iOS, Android, Microsoft 365, Microsoft User Administration and Office Productivity tools
- Multitasking Abilities
- Software and Hardware Issues
- Deskside Support
- Provide expert support for Office 365, Azure, Intune, Blackberry UEM and Exchange Online
- ITIL Foundation
- IOS and Android mobile Phones Setup and assistance
- Microsoft Defender for Endpoint
- Mobile Device Management ( MDM )
- Microsoft Office 365 Suite of products
- On-premise Exchange
- Cloud-Based Software Deployment
Timeline
Onboarding Staff and Technical Specialist.
TheTreasury
09.2021 - Current
Service Desk Technical Analyst
MBIE
02.2019 - 09.2021
Certificate in Information Technology & Client Support - Technology Education
Yoobee
Cloud Engineering. AWS & Azure - Technology Education
Yoobee
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