Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Anirudh Tanwar

Auckland,New Zealand

Summary

Experienced Customer Service Representative with a strong background in banking and hospitality. Skilled in customer support, account management, and cross-departmental collaboration. Strong background in conflict resolution, team management, and sustainability initiatives. Recognised for exceptional service delivery, leadership potential, and process improvement. Proficient in tools such as Windcave, Sales Customer, Terminet, and Microsoft Office, with expertise in customer relationship management and operational efficiency. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously—proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Westpac
, New Zealand
04.2024 - Current
  • Delivering Exceptional Customer Support: Provide outstanding service by addressing online banking queries, bank card issues, and general banking inquiries, ensuring a seamless and positive customer experience
  • Supporting eChannels Operations: Assist the eChannels team by efficiently managing customer email inquiries, ensuring timely and accurate responses
  • Driving Business Growth: Facilitate the opening of new accounts by verifying customer documentation and adhering to all regulatory and AML standards
  • Managing Term Deposits: Set up and update term deposits, clearly explaining terms, interest rates to customers to ensure informed decisions
  • Collaborating Across Departments: Liaise with various internal teams to resolve customer issues promptly, ensuring a smooth and satisfactory resolution process
  • Proactive Needs Assessment and Referrals: Identify customer needs during interactions and refer them to banking specialists for personalised financial solutions
  • Efficient Documentation Support: Assist customers with obtaining accurate and secure bank statements, tax certificate, interest advice letter, maintaining strict confidentiality and attention to detail

Duty Manager

SO/ Auckland Hotel
Auckland
02.2024 - 04.2024

Duty Manager

The Hotel Britomart
Auckland
04.2022 - 01.2024
  • Member of the sustainability committee/Guest Experience meeting
  • Secretary of Front Office meetings
  • Making roster for front office and processing to human force
  • Managing RevMax upsell program
  • Monthly audits for: Laundry/dry cleaning reconciling,, Petty cash, Stock count
  • Training new team members
  • Balancing Inventory - negative room types
  • Helping accounts department by taking prepayments for future reservations and sorting accounts receivable of the departed guests
  • Verifying and completing the commission report at the end of month
  • Performing monthly and weekly audits

Duty Manager

Travelodge Hotel
Wellington
11.2020 - 04.2022
  • Nominated for TFE regional Emerging future leader
  • Nominated for TFE regional challenging the process award

Intern

Chateau Tongariro Hotel
Whakapapa Village
07.2020 - 11.2020
  • Intern in Front Office

Intern

Crowne Plaza
Auckland
12.2018 - 06.2019
  • Intern as Food and Beverage Attendant
  • Received seven 'True Hospitality' appreciation cards

Education

Diploma (Level 5 & 6) - Hospitality and Tourism Management

Pacific International Hotel Management School
New Plymouth
08.2021

One-year certificate - Hospitality Administration

International Institute of Hotel Management
New Delhi
08.2017

Skills

  • Windcave
  • Sales Customer
  • CC Hub
  • Payment & Enquiries (P&E)
  • Terminet
  • Tableau Intermediate
  • Microsoft Excel / Powerpoint / Word - Advanced
  • Computer Reservation System Forecasting

Certification

  • License Controller Qualification (LCQ), 12/01/20
  • Manager's certificate, 10/01/22, 10/01/25
  • Diversey Chemical Awareness
  • St John First Aid Level - 1 Certificate

References

Available on request.

Timeline

Customer Service Representative

Westpac
04.2024 - Current

Duty Manager

SO/ Auckland Hotel
02.2024 - 04.2024

Duty Manager

The Hotel Britomart
04.2022 - 01.2024

Duty Manager

Travelodge Hotel
11.2020 - 04.2022

Intern

Chateau Tongariro Hotel
07.2020 - 11.2020

Intern

Crowne Plaza
12.2018 - 06.2019

Diploma (Level 5 & 6) - Hospitality and Tourism Management

Pacific International Hotel Management School

One-year certificate - Hospitality Administration

International Institute of Hotel Management

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