Anish Ashokan
Hamilton
Summary
Dynamic and results-driven Branch Manager with over 7 years of experience in retail and mechanical industries. Proven track record in leading teams, driving sales growth, and managing branch profitability. Strong expertise in customer satisfaction, business planning, and financial management.
Overview
9
9
years of professional experience
Work History
Branch Manager
Bridgestone Retail Operations LLC.
02.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Branch Manager
Summit Tyres
02.2021 - 02.2022
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Assistant Branch Manager
Tony’s Tyre And Autocare
09.2020 - 02.2021
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
Assistant Manager
Dominos Tauranga
10.2019 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Level-2 Customer Support Executive
Swiggy Food
11.2018 - 08.2019
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
Senior Sales Executive
Expedia
07.2015 - 11.2018
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
Education
Graduate Diploma in Applied Management, Level 7 - Business Management
Toi-Ohomai Institute of Technology
01.2020
Bachelor of Mechanical Engineering - Mechanical Engineering
Tamilnadu College of Engineering
09.2014
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Relationship building and management
- Operations Management
- Sales management
- Interviewing and Hiring
- Account Review
- Documentation
- Operational Reports
Accomplishments
- Awarded Best Performer of the year during my tenure in Swiggy Food Delivery Application.
- Achieved first place in a project for excellent team work and producing highest results as a team - Toi-Ohomai Institute of Technology.
References
References on request.
Timeline
Branch Manager
Bridgestone Retail Operations LLC.
02.2022 - Current
Branch Manager
Summit Tyres
02.2021 - 02.2022
Assistant Branch Manager
Tony’s Tyre And Autocare
09.2020 - 02.2021
Assistant Manager
Dominos Tauranga
10.2019 - 09.2020
Level-2 Customer Support Executive
Swiggy Food
11.2018 - 08.2019
Senior Sales Executive
Expedia
07.2015 - 11.2018
Graduate Diploma in Applied Management, Level 7 - Business Management
Toi-Ohomai Institute of Technology
Bachelor of Mechanical Engineering - Mechanical Engineering
Tamilnadu College of Engineering
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