Year of professional experience
Open To Work
Anish Hushare
Wellington,New Zealand
Summary
Dedicated Service Desk Analyst with hands-on experience in first-line IT support across hardware, software, and network environments. Manages high-volume ticket queues and troubleshoots technical issues to enhance user experience and operational efficiency. Strong foundation in cloud technologies and system administration supports continuous improvement initiatives.
Overview
1
1
Work History
Service Desk Analyst
Datacom
Wellington
05.2024 - Current
- Managed and resolved high-volume incidents and service requests via phone, email, and ticketing systems, ensuring adherence to defined SLAs
- Troubleshoot hardware, software, and network issues, ensuring minimal disruption to business operations
- Communicate effectively with users, providing timely updates and clear technical guidance
- Logged, categorized, and prioritized tickets, maintaining accurate documentation and ensuring audit readiness
- Escalate complex issues to Level 2/3 teams while ensuring proper handover and follow-up
- Identified recurring issues and contributed to continuous improvement through trend analysis and actionable reporting
Technical Help Desk Support
Verifone
Wellington
10.2023 - 05.2024
- Diagnosed hardware and software faults to minimize downtime for critical payment systems, ensuring operational continuity
- Provided technical support for POS systems and payment applications, resolving customer issues to enhance service quality
- Provided clear, user-friendly guidance to customers, improving issue resolution time and satisfaction
- Collaborated with internal teams to escalate and resolve complex technical issues
- Documented incidents and solutions to enhance knowledge base and improve team efficiency
Crew Member
McDonald's
Wellington
05.2023 - 09.2023
- Cultivated customer service and multitasking skills in fast-paced environment
- Managed time effectively to uphold service quality during peak hours
- Enhanced resilience and communication skills in high-pressure situations
Software Developer Intern
Dutypar.com
India
01.2023 - 06.2023
- Contributed to the development of an employee attendance management system using HTML, CSS, JavaScript, and Python
- Collaborated with cross-functional teams to develop functional, user-focused solutions
- Facilitated requirement gathering, documentation, and testing to support project goals
Education
Bachelor of Computer Engineering - India
Pune University
India05-2023
Skills
- ServiceNow/Jira(Ticketing Systems)
- Incident Management
- Customer Support
- Windows 11
- Office 365
- Active Directory
- Jira
- LAN
- WAN
- Network Problem solving
- Time Management
- Adaptability
- Attention to Detail
- AWS
- Docker
- Git
- MS SQL
- Power BI
- Tableau
- Postman
- CSS
Project
E-commerce Website (Final Year Project)
- Developed a web-based platform using HTML, CSS, and JavaScript
- Designed and implemented a relational database using MS SQL Server
- Integrated payment gateway APIs using RESTful web services
- Built core features including shopping cart and product management system
References
Available upon request
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteHybridSalary Range
$70000/yr - $200000/yrTimeline
Service Desk Analyst
Datacom
05.2024 - Current
Technical Help Desk Support
Verifone
10.2023 - 05.2024
Crew Member
McDonald's
05.2023 - 09.2023
Software Developer Intern
Dutypar.com
01.2023 - 06.2023
Bachelor of Computer Engineering - India
Pune University