Anish MohamedIbrahim
Te Rapa,WKO
Summary
Management | Facilities Management (and related) Expertise Highly capable manager with extensive leadership experience from roles such as Area Manager, Supervisor and Branch Manager within diverse business sectors Experienced to lead others; providing training, mentoring or to collaborate within any team Proven background in Facilities Management and ensuring business services are managed Strong commercial acumen, makes good business decisions and solves problems well Maintains strong relationships with confidentiality, tact, diplomacy and a calm manner Communicates professionally, collaborates well at all levels of business Committed to the highest levels of service and ensuring 100% customer satisfaction Positively manages change in the workplace, reviewing and improving processes Demonstrates effective administration, support skills to complement management abilities Demonstrates strong attention to detail and highly accurate in all work undertaken Proven IT skills; proficient user of MS Office and easily learns new systems and software Great attitude and work ethics; hardworking, empathetic, energetic, works well under pressure and is a well-regarded team player who adapts well to the changing times
Overview
16
16
years of professional experience
Work History
Customer Support/Purchasing Officer
Advance International Cleaning Systems Ltd
Hamilton, WKO
2020.10 - Current
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Worked with clients to resolve claim issues quickly and efficiently.
- Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
Area Manager
City Cleaning Services Ltd
2020.09 - 2021.09
- Developing and maintaining professional working relationships with clients
- Ompleting monthly inspections and ensuring services continued to customer satisfaction
- Nsuring all staff are supervised, motivated, trained and meet contractual and safety obligation, recruiting and inducting new staff, managing rosters, timesheets and contracts
- Upporting and developing staff in accordance and ensure all staff KPI requirements are met
- Eeting all team and personal targets, solving all problems to ensure smooth operations
- Upporting divisional managers, ensuring company goals, identifying areas for improvement, City Cleaning Services)
- Ompleting audits, maintaining health and safety, preparing monthly audits
- Nsuring changes to scope of works are processed promptly and efficiently
- Anaging budgets, ordering and delivering stock, fleet management
- Onducting toolbox meeting, managing meeting notes
Customer Service Officer
Inland Revenue Department
2019.01 - 2020.01
- Providing customer satisfaction, problem solving as required, assisting with MyIR registration and activation, updating the customer details, reseting passwords
- Uilding sustainable relationships through open and interactive communications
- Roviding accurate, valid and complete information by using right methods
- Ssisting employers to file returns online by guiding them through the web sessions
- Ensuring returns match, payments are made on time and allocated correctly
- Nvestigating irregularities, raising tickets for technical issues, account reconciliations, generating in voices and statements, arranging Child Support Deductions and Kiwi Saver
- Rocessing the information provided by employers, arranging employer debt plans
Supervisor
ISS Facility Services
2017.09 - 2019.01
- Maintaining a safe work environment, completing site audits
- Nsuring adherence to current and relevant HSE codes
- Aintaining communications with clients, other parties and internal colleagues
- Ompleting onsite cleaning analysis and estimates
- Verseeing day to day operations, ensuring sufficient staffing, managing budgets
- Ssisting in staff training to develop successful cleaning methods to improve productivity
Courier Contractor
Post Haste Couriers, Freightways
2017.01 - 2019.01
- Receiving and sorting materials according to correct office/organisation for daily delivery
- Ackaging and properly marking materials prior to transport and delivery
- Istributing materials, collecting authorised signatures from the address upon delivery
- Rganise the daily run to ensure expeditious, efficient and timely deliveries
- Canning all material into document control system to ensure accountability
- Aintain contact with customer regarding issues and estimated time of resolution
- Andling requests for deliveries via phone calls, electronic mail, or in-person requests
Supervisor
ISS Facility Services
2015.01 - 2017.01
Branch Manager
Aegan Batteries Ltd
Hyderabad, India
2012.01 - 2014.01
- Appointing the Distributors in the assigned territory to ensure primary sales growth, Appointing the dealers to distributors for secondary sales and doing promotional activities
- Oordinating branch operations and marketing plans
- Raining and developing own team and channel partners
- Uilding and maintaining good relationship with the distributors and dealers
- Oles Pre 2012
Marketing Manager
Southern Batteries Pvt Ltd
2009.01 - 2012.01
HR Executive
IBM
2007.01 - 2008.01
Education
Master of Business Administration (MBA) -
Bangalore University
India2007
Degree - Business Management
Bharathiar University
India2005
Skills
- Managing customer relationships
- Customer order fulfillment
- Customer complaint resolution
- Customer loyalty
Timeline
Customer Support/Purchasing Officer
Advance International Cleaning Systems Ltd
2020.10 - Current
Area Manager
City Cleaning Services Ltd
2020.09 - 2021.09
Customer Service Officer
Inland Revenue Department
2019.01 - 2020.01
Supervisor
ISS Facility Services
2017.09 - 2019.01
Courier Contractor
Post Haste Couriers, Freightways
2017.01 - 2019.01
Supervisor
ISS Facility Services
2015.01 - 2017.01
Branch Manager
Aegan Batteries Ltd
2012.01 - 2014.01
Marketing Manager
Southern Batteries Pvt Ltd
2009.01 - 2012.01
HR Executive
IBM
2007.01 - 2008.01
Master of Business Administration (MBA) -
Bangalore University
Degree - Business Management
Bharathiar University