Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anish MohamedIbrahim

Te Rapa,WKO

Summary

Management | Facilities Management (and related) Expertise Highly capable manager with extensive leadership experience from roles such as Area Manager, Supervisor and Branch Manager within diverse business sectors Experienced to lead others; providing training, mentoring or to collaborate within any team Proven background in Facilities Management and ensuring business services are managed Strong commercial acumen, makes good business decisions and solves problems well Maintains strong relationships with confidentiality, tact, diplomacy and a calm manner Communicates professionally, collaborates well at all levels of business Committed to the highest levels of service and ensuring 100% customer satisfaction Positively manages change in the workplace, reviewing and improving processes Demonstrates effective administration, support skills to complement management abilities Demonstrates strong attention to detail and highly accurate in all work undertaken Proven IT skills; proficient user of MS Office and easily learns new systems and software Great attitude and work ethics; hardworking, empathetic, energetic, works well under pressure and is a well-regarded team player who adapts well to the changing times

Overview

16
16
years of professional experience

Work History

Customer Support/Purchasing Officer

Advance International Cleaning Systems Ltd
Hamilton, WKO
10.2020 - Current
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
  • Maintained complete documentation and records of all purchasing activities.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Worked with clients to resolve claim issues quickly and efficiently.
  • Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.

Area Manager

City Cleaning Services Ltd
09.2020 - 09.2021
  • Developing and maintaining professional working relationships with clients
  • Ompleting monthly inspections and ensuring services continued to customer satisfaction
  • Nsuring all staff are supervised, motivated, trained and meet contractual and safety obligation, recruiting and inducting new staff, managing rosters, timesheets and contracts
  • Upporting and developing staff in accordance and ensure all staff KPI requirements are met
  • Eeting all team and personal targets, solving all problems to ensure smooth operations
  • Upporting divisional managers, ensuring company goals, identifying areas for improvement, City Cleaning Services)
  • Ompleting audits, maintaining health and safety, preparing monthly audits
  • Nsuring changes to scope of works are processed promptly and efficiently
  • Anaging budgets, ordering and delivering stock, fleet management
  • Onducting toolbox meeting, managing meeting notes

Customer Service Officer

Inland Revenue Department
01.2019 - 01.2020
  • Providing customer satisfaction, problem solving as required, assisting with MyIR registration and activation, updating the customer details, reseting passwords
  • Uilding sustainable relationships through open and interactive communications
  • Roviding accurate, valid and complete information by using right methods
  • Ssisting employers to file returns online by guiding them through the web sessions
  • Ensuring returns match, payments are made on time and allocated correctly
  • Nvestigating irregularities, raising tickets for technical issues, account reconciliations, generating in voices and statements, arranging Child Support Deductions and Kiwi Saver
  • Rocessing the information provided by employers, arranging employer debt plans

Supervisor

ISS Facility Services
09.2017 - 01.2019
  • Maintaining a safe work environment, completing site audits
  • Nsuring adherence to current and relevant HSE codes
  • Aintaining communications with clients, other parties and internal colleagues
  • Ompleting onsite cleaning analysis and estimates
  • Verseeing day to day operations, ensuring sufficient staffing, managing budgets
  • Ssisting in staff training to develop successful cleaning methods to improve productivity

Courier Contractor

Post Haste Couriers, Freightways
01.2017 - 01.2019
  • Receiving and sorting materials according to correct office/organisation for daily delivery
  • Ackaging and properly marking materials prior to transport and delivery
  • Istributing materials, collecting authorised signatures from the address upon delivery
  • Rganise the daily run to ensure expeditious, efficient and timely deliveries
  • Canning all material into document control system to ensure accountability
  • Aintain contact with customer regarding issues and estimated time of resolution
  • Andling requests for deliveries via phone calls, electronic mail, or in-person requests

Supervisor

ISS Facility Services
01.2015 - 01.2017

Branch Manager

Aegan Batteries Ltd
Hyderabad, India
01.2012 - 01.2014
  • Appointing the Distributors in the assigned territory to ensure primary sales growth, Appointing the dealers to distributors for secondary sales and doing promotional activities
  • Oordinating branch operations and marketing plans
  • Raining and developing own team and channel partners
  • Uilding and maintaining good relationship with the distributors and dealers
  • Oles Pre 2012

Marketing Manager

Southern Batteries Pvt Ltd
01.2009 - 01.2012

HR Executive

IBM
01.2007 - 01.2008

Education

Master of Business Administration (MBA) -

Bangalore University
India
2007

Degree - Business Management

Bharathiar University
India
2005

Skills

  • Managing customer relationships
  • Customer order fulfillment
  • Customer complaint resolution
  • Customer loyalty

Timeline

Customer Support/Purchasing Officer

Advance International Cleaning Systems Ltd
10.2020 - Current

Area Manager

City Cleaning Services Ltd
09.2020 - 09.2021

Customer Service Officer

Inland Revenue Department
01.2019 - 01.2020

Supervisor

ISS Facility Services
09.2017 - 01.2019

Courier Contractor

Post Haste Couriers, Freightways
01.2017 - 01.2019

Supervisor

ISS Facility Services
01.2015 - 01.2017

Branch Manager

Aegan Batteries Ltd
01.2012 - 01.2014

Marketing Manager

Southern Batteries Pvt Ltd
01.2009 - 01.2012

HR Executive

IBM
01.2007 - 01.2008

Master of Business Administration (MBA) -

Bangalore University

Degree - Business Management

Bharathiar University
Anish MohamedIbrahim