Anish Wells
Wellington,WGN
Summary
Self-motivated Operations Manager successful in collaborating with consumers, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Large desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager of Operations
Lova Durango
, Durango
01.2021 - 02.2024
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Oversaw inventory management activities including ordering supplies as needed.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Resolved conflicts among team members.
- Hired and onboarded team members.
- Coordinated training sessions for new employees regarding company policies, procedures, responsibilities associated with positions.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Analyzed, compiled and presented statistical, financial, and production reports to senior leadership.
Bartender
Francisco's Restaurant and Cantina
, Durango
02.2018 - 11.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Balanced daily registers and generated sales reports for management.
Ski Patroller
Purgatory Pro Patrol
, Durango
01.2015 - 04.2020
- Prepared incident reports after each patrol shift detailing all activities that occurred while on duty.
- Organized patrols of designated ski areas throughout the day to ensure guest safety and satisfaction.
- Performed daily maintenance on Ski Patrol equipment such as radios, first aid kits, avalanche gear and snowmobiles.
- Inspected ski lifts and runs for unsafe conditions, reporting any issues to management.
- Assisted injured guests on mountain by administering medical care.
- Assisted in the evacuation of injured skiers from the mountain via toboggan.
Raft Guide
Mild to Wild Rafting and Jeep Trail Tours
, Durango
04.2016 - 08.2019
- Conducted pre-trip meetings with guests to review safety instructions.
- Adhered to company policies regarding proper use of equipment and safety guidelines.
- Demonstrated expertise in rafting and river safety techniques.
Food and Beverage Server
Kennebec Cafe
, Durango
02.2013 - 06.2016
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Education
Bachelor of Arts - Business
Fort Lewis College
Durango Colorado 04-2022
High School Diploma -
Animas High School
Durango Colorado 05-2016
Skills
- Performance Improvement
- Resource Allocation
- Department Oversight
- Cost Control
- Sales Tracking
- Inventory Management
- Customer Service Management
- Customer Retention
- Sales oversight
- Customer Service
- Interpersonal Skills
- Active Listening
- Human Resources
- Business marketing
- Reliability
- Multitasking
Certification
- NASA tech transfer program graduate
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Manager of Operations
Lova Durango
01.2021 - 02.2024
Bartender
Francisco's Restaurant and Cantina
02.2018 - 11.2021
Raft Guide
Mild to Wild Rafting and Jeep Trail Tours
04.2016 - 08.2019
Ski Patroller
Purgatory Pro Patrol
01.2015 - 04.2020
Food and Beverage Server
Kennebec Cafe
02.2013 - 06.2016
Bachelor of Arts - Business
Fort Lewis College
High School Diploma -
Animas High School
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