Anisha Mokeni
Papatoetoe,New Zealand
Summary
Passed Level3 Business and Administration Good customer service experience with strong ethics Ability to build and maintain positive working relationships. Competent with Microsoft Software: FinPower,Excel, Word, Access, outlook etc. Well organised and excellent time management Committed to ongoing learning & development High level of communication and interpersonal skills
A passionate and academic achiever with an excellent track record in both numeracy and literacy studies, keen and open minded to pursue a career within customer service and administration while balancing the role of a trustworthy employee.
Overview
6
6
years of professional experience
Work History
Youth Volunteer Advisor (part - time)
Lotomo’ui - Pacific Island Church Association for EFKS
01.2019
- Leading church activities, Fundraise for church events, Encouraging youth members to participate and get involved, Giving advice to youth members, Talanoa ‘Ako, Part of administration team, Organised our youth and elders who partake in the program
Lending-Administration
Aotea Finance
12.2021 - Current
- Provided excellent customer service both in person and over the phone.
- Conducted background checks on applicants.
- Responded to inquiries by engaging in active listening and utilizing open-ended questions for issue resolution.
- Kept precise records of all financial transactions, covering accounts payable, receivable, and payroll.
- Addressed payment disputes by coordinating with clients to ensure timely solutions.
- Updated existing records with new or revised information as needed
- Training new administrators
Crew Member
Papatoetoe McDonalds
03.2021 - 03.2022
- Cash Handling, Dealing with customers, Customer services, Problem Solving, Working in a team, Food safety and good hygiene
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
Education
Business Administration
New Zealand School of Education Business lvl3 (NZSE)
ManukauHigh School Diploma -
Otahuhu College
Otahuhu01-2020
Skills
- Data Entry
- Product Knowledge
- Typing Proficiency
- Problem-Solving Abilities
- Positive and Professional
- Time Management
- Due Diligence
- Team work
- Phone adequate
Voluntary Experience
- Lotomo’ui - Pacific Island Church Association for EFKS, Youth Volunteer Advisor (part - time), 2019, Leading church activities, Fundraise for church events, Encouraging youth members to participate and get involved., Giving advice to youth members
- Talanoa ‘Ako, Part of administration team, Organised our youth and elders who partake in the program
References
- Stephanie Fuimaono, 0224522772 (Shift Manager)
- Krystal Perkinson, 02109073591 (Branch Manager)
Timeline
Lending-Administration
Aotea Finance
12.2021 - Current
Crew Member
Papatoetoe McDonalds
03.2021 - 03.2022
Youth Volunteer Advisor (part - time)
Lotomo’ui - Pacific Island Church Association for EFKS
01.2019
Business Administration
New Zealand School of Education Business lvl3 (NZSE)
High School Diploma -
Otahuhu College