Anita Anisi

Position Purpose:

To provide administration support to 20 Residential Sales Agents and some assistance to the Property Management Team along with maintaining the operations of the day-to-day running of the office.

• Open and Close the office on a daily basis and also provide cover if needed for Saturday office hours.
• Draft residential agreements for Tender and Auction agreements and upload into the REINZ system for approval and public view via MyInfo through the Barfoot & Thompson website.
• Respond and liaise with both Vendor and Purchaser Solicitors via email or telephone regarding the settlements, sales deposits, change of auction/tender agreements, agent instructions and other correspondence relating to the sale of the property or vendor requests.
• Process checks and verify Vendor or Trust account details in the AML system.
• Process Agent Listings via the Listing System, using LIM/Unit Title and other related information to advertise/market the listing on the four major websites - Barfoot & Thompson, TradeMe, One Roof and Realestate.co.nz
• Order LIM reports and Unit Titles for the sales agents if requested.
• Process Sale and Purchase agreements via the Daybook system and disbursement of funds to the Vendor Solicitor Trust account.
• Send settlement statements to solicitors to confirm satisfaction of conditions to all property, multi-units, sections etc.
• Reconcile all invoices via Approval Plus and pre-approve transactions for processing with the finance team.
• Check and reconcile all sales and marketing deposits through the banking trust and advertising accounts.
• Order marketing materials for the agents listings, signboards, open home times, online and digital advertising with flyers etc using Campaign Track and liasing with the marketing suppliers and services.
• Approve all marketing material designed by the agents to be released for delivery via Campaign Track.
• Set up weekly Tuesday meetings for the Sales Team i.e meeting room, connection of work laptop to HD, print any material for the meeting on the day etc.
• Answer incoming calls for the Sales and Property Management Team and would also support and assist the Property Management team when needed i.e tenant collecting keys, contractors dropping/picking up keys etc
• Respond to all correspondence and monitor the sales team inbox.
• Prepare monthly team birthday's or any achievements and celebrate with morning tea etc.
• Order office expenses i.e tea, coffee, sugar, copy paper, stationary, bathroom supplies etc.

• Based in Rosedale, Albany
• My role was working alongside 10 staff, starting at 7.00am to 4.00pm
• Mark and label containers, container tags, or products
• Picking orders using an Android Scanner and RF scanner for Warehouse Picking
• Packing online orders efficiently with 100% accuracy in dispatch
• Measure, weigh and count products and materials
• Examine and inspect containers for tears, cracks and dents and materials and products in order to ensure that packing specifications are met
• Flexible with time management and willing to work overtime when needed
• Help manage the warehouse, inventory and package goods when needed
• Help assemble packaging boxes on the crate/pallet and make sure the materials inside are packed in a way to minimize breakage during transit with efficiency and attention to detail

• Picking and dispatching online/store orders quickly and accurately
• Receiving, putaway and replenishment of inventory
• Picking orders using an Android Scanner and RF scanner for Warehouse Picking
• Labeling, folding and quality checking of stock
• General warehouse duties

• My main responsibility in this role was providing customer service to customers in a front-line position checking in passengers for Air New Zealand travelling overseas with customer partner airlines (e.g
• Qantas, Korean Air, Thai Airways etc.) Other duties involved:
• Working shift hours from 0300 hours to 0000 hours on a rotating six-day period of three mornings and three afternoons shifts
• Accepting passenger luggage, checking passenger documentation i.e
• Passport validity and visa requirements, issuing seat allocation and presenting boarding passes to customers
• Assisting customers in the flight departure process, which includes boarding procedures on departure, attention to detail and airline security
• Meeting and greeting customers on arrival who have specifications i.e.; disabilities or hearing impairment and assisting them through the arrival process
• Assist with any administration or stocking up of arrival and departure cards, fragile tapes, baggage tags etc
• And any data entry tasks during quiet times
• Attending and contributing to team and company meetings with training for updated products and services

• My role was setting up appointments for Field Agents to visit potential residential customers and businesses to sign up them to the Kiwisaver Scheme
• Provide customer support to Field Agents via Google Calendar and Email
• Communicate via phone to Field Agents to confirm and establish strong client relationship background to secure the appointment
• Collated information on Spreadsheets and printed out reports for meetings

• The key function of this role was to respond to Inbound calls from customer enquiries relating to their mobile or mobile data account
• Providing any other information and general enquiries about the company's services
• Multitasking working two campaigns: Inbound and Outbound Sales for companies i.e.; Vodafone, Contact Energy and Telstra Clear
• Commission Sales were also an incentive towards KPI Targets
• High competency with complex in-house technology and to cross and up-sell products to customers

• The role was Part-time and consisted of being available during the day to help prepare and cook the food and also assist with transportation and setting up the event during the night
• Help in the kitchen washing cutlery, and assist where needed in setting up the venue, arrange the layout of the tables and chairs and arrangement of flowers etc
• Serve and re-fill the food pans, clear the tables of dirty dishes and re-filling water jugs
• Maintain a professional stand of uniform presentation and having a professional manner towards guests always

• Position Purpose: Responsible for assisting the Tenancy Team in all administration aspects of tenancy applications and all relevant legislation and organization policies with the Ministry of Social Development for tenant documentation
• Provide administrative support with day to day property management and maintenance processes to Tenancy Co-ordinators, Managers, Service Delivery Support, Housing and Property Teams
• Provide administrative support to the Transitional Housing and Residential Tenancies Team with their suppliers and procurement management processes, healthy homes reports
• Drafting tenancy agreements and collating documentation, scheduling tenant appointments and liaising with support workers for tenant documents i.e confirmation of identification, financial assistance, completion of MSD legal documents for housing etc
• Scheduling inspections for the Tenancy Co-ordinators, sending calendar invites to the support workers, informing the Tenants via email through the Palace Software
• Managing all Keys for the whole organization in the Tenancy, Housing, Property and Service Delivery Support Team
• Arranging Key cuts with suppliers and collection of keys
• Monitor the Tenancy Inbox for Kahui Tu Kaha on a weekly roster and action requests in a timely manner
• Provide external support to other agencies i.e real estate agents, private landlords, contractors and other government agencies, WINZ
• Provide weekly Rental Arrears Reports to all service support delivery managers, support workers and tenancy managers upon request
• Process Procurement and Purchase Orders with the Maintenance Team Administrators
• Provide customer service support to all tenants for any queries relating to their rent arrears, contacting support workers, confirming appointments with contractor access to their home, maintenance issues, bond refunds etc