Summary
Overview
Work History
Education
Skills
References Available
Timeline
Generic
Anita Caswell

Anita Caswell

Karori,Wellington

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.

Overview

2
2
years of professional experience

Work History

Kitchen Hand/Dishwasher

The Old Store Takeaways
  • When I was in Year 11, I applied for the job at the newly opened takeaway shop and the owner took me on and taught me so much
  • At first it was very stressful having to deal with serving, taking calls/orders, prep-work, cooking, washing and more! But I really grew in confidence and knowledge
  • I have dealt with many 'interesting' and challenging customers and am proud of the way I have matured, and I understand how to deal with situations that previously made me upset.

  • Part-time jobs, work experience for local hospitality friends' businesses.

Barista/Customer Service/Front of House Manager

06.2021 - 02.2023
  • We would serve over 500 people a day, most days
  • I learnt very quickly to be calm under pressure, handle stress, be organized and prioritize workloads
  • I liaised between management, staff, customers, and suppliers on a daily basis, and I learned that I enjoy working with people in a customer service role
  • I implemented a new Point of Sale System, revamped the businesses Facebook and other Social Media accounts and improved communication for our stakeholders.

Function and Café Supervisor

Rata Café
03.2023 - 08.2023
  • I have learnt to work with upper management as well as working with Café staff and large groups coming in for functions
  • I have found this role educational and helps me understand more about the importance of working as a cohesive team as well as a safe and happy working environment.

Education

NZ Red Cross Essential First Aid Certificate -

Redcross Wellington
Wellington, WGN
06.2023

Licence Controller Qualification -

Innovative Hospitality
06.2023

NCEA Levels 1, 2 and 3 -

Kerikeri High School
01.2020

Skills

  • Critical Thinker
  • Collaborative
  • Excellent Customer Service
  • Problem solver
  • Eager and willing to learn
  • Pleasant manner
  • Active listener
  • Good communicator
  • Have conflict/resolution skills
  • Adaptable
  • Interpersonal communicator
  • Well presented
  • Professional
  • Resilient
  • Calm Under Pressure
  • Friendly, Positive Attitude

References Available

can be provided at request.

Timeline

Function and Café Supervisor

Rata Café
03.2023 - 08.2023

Barista/Customer Service/Front of House Manager

06.2021 - 02.2023

Kitchen Hand/Dishwasher

The Old Store Takeaways

NZ Red Cross Essential First Aid Certificate -

Redcross Wellington

Licence Controller Qualification -

Innovative Hospitality

NCEA Levels 1, 2 and 3 -

Kerikeri High School

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Anita Caswell