Anita Cheng
Dannemora,AUK
Summary
Resourceful F&B Steward known for high productivity and efficient completion of tasks. Skilled in inventory management, customer service, and safety compliance, ensuring smooth operational flow. Excel in communication, teamwork, and adaptability, leveraging these soft skills to meet and exceed workplace expectations.
Overview
2
2
years of professional experience
Work History
Retail Worker
Lindt And SprungliInc
09.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance. Enhancing the overall shopping experience for customers.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Maintained clean and organized workspaces, ensuring high standards of hygiene and safety for both staff and customers.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
F&B STEWARD
Eden Park Catering
11.2023 - Current
- Greeted guests and escorted them to their tables
- Adhered to safety regulations when handling hot plates, sharp utensils
- Performed opening duties, such as setting up the dining area and checking supplies
- Responded promptly to customer inquiries or complaints regarding food quality or service issues
- Works well under 'game day' stress
- Catered for platinum club in July during all blacks game
- Resourceful F&B Steward known for high productivity and efficient completion of tasks
- Skilled in inventory management, customer service, and safety compliance, ensuring smooth operational flow
- Excel in communication, teamwork, and adaptability, leveraging these soft skills to meet and exceed workplace expectations
CAFE WAITRESS
Kings Plant Barn Cafe
11.2022 - 02.2023
- Replenished beverages throughout the shift as needed
- Greeted customers and provided them with menus
- Resolved customer complaints quickly and professionally while maintaining a positive attitude
- Provided excellent customer service at all times
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
Education
High School Diploma -
Botany Down Secondary College
Auckland, AUK11.2024
Skills
- Team Player
- Problem-Solving
- Conflict and Complaint Resolution
- Reliability
- Adaptability and Flexibility
- Self Motivation
- Stock replenishment
- Adaptability and Flexibility
- Self Motivation
- Adaptability and Flexibility
- Self Motivation
- Opening and closing duties
- Adaptability and Flexibility
- Self Motivation
Accomplishments
New Zealand representative chosen to represent at Australian rhythmic gymnastics nationals in level 10.Competition held in Gold Coast in May of 2024. NZ team came 3rd in level 10.
New Zealand representative for Singapore opens competition for years 2023 and 2024. Placing 5th in 2024 and 4th overall in 2023.
Languages
English
Mandarin
Volunteer Experience
- 04/2024, Volunteered in Santo, Vanuatu, as part of medical team through CMI (Care Ministries International). Assisted dentists as they provided free dental care and supplies to schools and villages. Traveled 4+ hours to reach remote Big Bay inland area, to drop off donated toothbrushes, toothpaste and school supplies to the schools.
- 11/2023, Volunteered in Niue and accompanied two dentists as they provided free checkups at the primary and secondary school. Taught the primary school students how to brush their teeth correctly.
Achievementsandactivities
- 2024 Australian rhythmic gymnastics nationals level 10 team 3rd
- 2023 rhythmic gymnastics grade 5 group national champion
- 2022 rhythmic gymnastics level 10 national champion
- 13 years of competitive rhythmic gymnastics
- Represented New Zealand at Australian gymnastics nationals 2024
- Represented New Zealand at Singapore opens 2023 and 2024
- Elementary level rhythmic gymnastics judge
Timeline
Retail Worker
Lindt And SprungliInc
09.2024 - Current
F&B STEWARD
Eden Park Catering
11.2023 - Current
CAFE WAITRESS
Kings Plant Barn Cafe
11.2022 - 02.2023
High School Diploma -
Botany Down Secondary College
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