Anita Khanal Sharma
Queenstown
Summary
Driven professional with a proven track record at Union Life Insurance, adept in customer complaint resolution and enhancing customer service. Skilled in problem-solving and fostering positive attitudes, significantly improved customer satisfaction. Implemented effective marketing strategies at Fresh Choice Supermarket, boosting foot traffic. Demonstrates a goal-oriented mindset with a focus on achieving results through strategic planning and team collaboration.
Overview
2025
2025
years of professional experience
Work History
Company Agent
Union Life Insurance
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Cashier
Arunodaya Co-operative Bank
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Baglung Samaj Pokhara Co-operative Ltd.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Fresh Choice Supermarket
03.2023 - Current
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Education
BBA - Banking And Insurance
Pokhara University
Lekhnath, Pokhara09.2019
High School Diploma -
Shree Jana Prakash Higher Secondary School
Nepal05.2015
Skills
Problem-solving skills
Positive Attitude
Customer service and care
Problem-Solving
Customer service abilities
Goal-oriented mindset
Customer Complaint Resolution
Languages
Nepali
Native or Bilingual
English
Professional Working
Hindi
Limited Working
Timeline
Assistant Manager
Fresh Choice Supermarket
03.2023 - Current
Company Agent
Union Life Insurance
Cashier
Arunodaya Co-operative Bank
Assistant Manager
Baglung Samaj Pokhara Co-operative Ltd.
BBA - Banking And Insurance
Pokhara University
High School Diploma -
Shree Jana Prakash Higher Secondary School
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