Anita Lusby
Rotorua,BOP
Summary
I enjoy giving the best service to my employer or any customer. I am detail-oriented in any administrative role I have had, data entry, office management, basic accounting, invoices, typing letters etc.
I am always Friendly, Well Presented, Hard Working, Responsible, Professional, Honest and Reliable in any role I have had.
For a few years I home schooled my children so work was around them. 2001-2004 I was a at stay at home Mum with young children.
I've always loved reception/customer service and office work.
Helping people and organising accounts/office work are areas I really enjoy.
Overview
37
37
years of professional experience
Work History
Production Assistant
Waihi Componants
01.2014 - 12.2019
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request.. Machines needed regular monitoring and issues addressed quickly, so production not interrupted.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Accuracy and Efficiency were key to this role.
- Helped with Administration side of business when needed eg when owners on holiday.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff.
Office Administrative Assistant/Customer Service
Whitianga Liquorland
01.2011 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Updated account information to maintain customer records. Including invoicing, accounts payable and accounts receivable, researching credits, discrepancies, reconciliations.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Administration Assistant
Silverdale Curtains
04.2000 - 04.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Accurately prepared all outgoing correspondence and quotations for owner of the company. These needed to be precise, accurate and professional.
- Delivered prompt, courteous service to prioritize customer needs, assisting with product selection and handling orders.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Administration Assistant/ Customer Service
First Aid Supply Team - FAST
02.1998 - 11.1998
- Managed filing system, entered data and completed other general clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Communicated with customers about special orders, future inventory or back ordered availability.
- Processed inwards goods duties, accurately preparing and dispatching customer orders.
- Learnt, referenced and applied specialised product knowledge to give the most effective informed customer service we could as important in role to give safe accurate information to the client.
Commercial & House Cleaner
Self-employeed
01.1987 - 08.2001
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist. Many professional couples have very high demanding jobs and needed the same professional grade help, for keeping their homes running smoothly.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Operated buffers and burnishers to clean and polish floors.
- Being Respectful, having Honesty and Reliability are very important in this Role. You are often in clients private spaces or offices.
- Enjoyed improving the quality of people's lives, by keeping their environments clean, tidy and organised, ....often bringing the environment from chaos, ... to organised and clean.
Receptionist
Paul W Dickson Optometrist
01.1984 - 12.1986
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly. Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Collected payments, processed transactions and updated relevant records.
Education
No Degree -
Matamata College
Matamata, NZSkills
- Telephone Reception
- Friendly
- Honest
- Highly Reliable
- Customer Service Focused
- Communicator
- Self Motivated
- Accuracy
- Organised
- Office/Admin
Timeline
Production Assistant
Waihi Componants
01.2014 - 12.2019
Office Administrative Assistant/Customer Service
Whitianga Liquorland
01.2011 - 09.2013
Administration Assistant
Silverdale Curtains
04.2000 - 04.2021
Administration Assistant/ Customer Service
First Aid Supply Team - FAST
02.1998 - 11.1998
Commercial & House Cleaner
Self-employeed
01.1987 - 08.2001
Receptionist
Paul W Dickson Optometrist
01.1984 - 12.1986
No Degree -
Matamata College