Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anita Lusby

Rotorua,BOP

Summary

I enjoy giving the best service to my employer or any customer. I am detail-oriented in any administrative role I have had, data entry, office management, basic accounting, invoices, typing letters etc.

I am always Friendly, Well Presented, Hard Working, Responsible, Professional, Honest and Reliable in any role I have had.


For a few years I home schooled my children so work was around them. 2001-2004 I was a at stay at home Mum with young children.


I've always loved reception/customer service and office work.

Helping people and organising accounts/office work are areas I really enjoy.

Overview

37
37
years of professional experience

Work History

Production Assistant

Waihi Componants
01.2014 - 12.2019
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Stayed alert, active, and ready to respond to any request.. Machines needed regular monitoring and issues addressed quickly, so production not interrupted.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Accuracy and Efficiency were key to this role.
  • Helped with Administration side of business when needed eg when owners on holiday.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff.

Office Administrative Assistant/Customer Service

Whitianga Liquorland
01.2011 - 09.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Updated account information to maintain customer records. Including invoicing, accounts payable and accounts receivable, researching credits, discrepancies, reconciliations.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.


Administration Assistant

Silverdale Curtains
04.2000 - 04.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Accurately prepared all outgoing correspondence and quotations for owner of the company. These needed to be precise, accurate and professional.
  • Delivered prompt, courteous service to prioritize customer needs, assisting with product selection and handling orders.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Administration Assistant/ Customer Service

First Aid Supply Team - FAST
02.1998 - 11.1998
  • Managed filing system, entered data and completed other general clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Communicated with customers about special orders, future inventory or back ordered availability.
  • Processed inwards goods duties, accurately preparing and dispatching customer orders.
  • Learnt, referenced and applied specialised product knowledge to give the most effective informed customer service we could as important in role to give safe accurate information to the client.

Commercial & House Cleaner

Self-employeed
01.1987 - 08.2001
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Adhered to professional house cleaning checklist. Many professional couples have very high demanding jobs and needed the same professional grade help, for keeping their homes running smoothly.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Operated buffers and burnishers to clean and polish floors.
  • Being Respectful, having Honesty and Reliability are very important in this Role. You are often in clients private spaces or offices.
  • Enjoyed improving the quality of people's lives, by keeping their environments clean, tidy and organised, ....often bringing the environment from chaos, ... to organised and clean.

Receptionist

Paul W Dickson Optometrist
01.1984 - 12.1986
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly. Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Collected payments, processed transactions and updated relevant records.

Education

No Degree -

Matamata College
Matamata, NZ

Skills

  • Telephone Reception
  • Friendly
  • Honest
  • Highly Reliable
  • Customer Service Focused
  • Communicator
  • Self Motivated
  • Accuracy
  • Organised
  • Office/Admin

Timeline

Production Assistant

Waihi Componants
01.2014 - 12.2019

Office Administrative Assistant/Customer Service

Whitianga Liquorland
01.2011 - 09.2013

Administration Assistant

Silverdale Curtains
04.2000 - 04.2021

Administration Assistant/ Customer Service

First Aid Supply Team - FAST
02.1998 - 11.1998

Commercial & House Cleaner

Self-employeed
01.1987 - 08.2001

Receptionist

Paul W Dickson Optometrist
01.1984 - 12.1986

No Degree -

Matamata College

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Anita Lusby