Anita Phonhong

Skills Established:

• Medication administration & Management
• Infection Control & prevention
• Multidisciplinary Team Collaboration

Skills Established:

• Critical Thinking & Problem Solving
• Pain Management and Assessments
• Time Management & Prioritization
• Professional Development

Skills Established:

• Working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Communication skills, both verbal and written.
• Cultivated interpersonal skills by building positive relationships with others.

Skills Established:

• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Skills Established:

• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked closely with shift manager to solve problems and handle customer concerns.