Anita Samasoni
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Otakou Health Ltd
10.2023 - Current
- Greet and assist an average of 100+ patients and clients daily, professionally and providing friendly and knowledgeable assistance.
- Confirm appointments in person and via phone and communicate effectively with clients.
- Call centre - average of 150+ phone calls daily, answering promptly, updating and managing client medical records and billing. Re-directing incoming communications (emails and calls) to the appropriate staff member across the organisation.
- Ensure front of house is presentable for the general public, updating necessary resources, posters and patient notices.
- Resolve issues and complaints in an effective manner to ensure patient and organisation satisfaction.
Front of House Waitress
Craft Bar And Kitchen
08.2022 - 09.2023
- Use POS system to place orders, manage bills.
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Learn and follow local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Help customers with dietary restrictions, allergies and intolerances by working with Kitchen staff to come up with alternative options
Health Care Assistant
Te Kaika / Covid
07.2021 - 06.2022
- Te Kaika Covid 19 Vaccination Clinic and Testing Clinic Dual role - Vaccinator and Administrator
- Oversee in-person and curbside patient registration and processing.
- Answer patient inquiries and provid information about healthcare services.
- Document all COVID-19 screenings, results and follow-up action on database to enable tracking history and keep accurate records.
- Handle and store potentially contaminated nasal and oral samples to prevent compromise.
- Donn and remove personal protective equipment (PPE) per company protocols.
- Administere vaccinations (under Supervision Course v2) via intramuscular injection and complete proper documentation.
Service Station Attendant
Mobil Gas Station
01.2020 - 07.2021
- Manage shift handover from previous worker(s)
- Deal with customers payment, queries and concerns
- Organise and stock shelves - making sure they were presentable for public display
- Ensure work space is clean - outside area, bins etc.
- Check customer identification
Education
2023
Otakou Health Ltd
DunedinKavanagh College
2020
Skills
- Exceptional Customer Service
- Self Motivated
- Time Management
- Organisational skills
- Microsoft Word, Excel, Docs, Orbis POS and MedTech
- Medical Office Administration
- Prompt and on time
Additional Information
Referees available upon request
Timeline
Medical Receptionist
Otakou Health Ltd
10.2023 - Current
Front of House Waitress
Craft Bar And Kitchen
08.2022 - 09.2023
Health Care Assistant
Te Kaika / Covid
07.2021 - 06.2022
Service Station Attendant
Mobil Gas Station
01.2020 - 07.2021
2023
Otakou Health Ltd
Kavanagh College
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