Anita Sarda
Wellington,Petone
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining office operations at BlueBird Immigration Services. Excelled in data entry and relationship building, significantly improving client loyalty and operational efficiency. Adept at managing high-stress situations and fostering team unity, embodying a positive attitude and a dedication to excellence.
Overview
4
4
years of professional experience
Work History
Office Assistant
BlueBird Immigration Services
01.2022 - 11.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Delivered clerical support by handling range of routine and special requirements.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Customer Service Representative
Lick N Chicken
01.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
MBA -
Institute of Management And Technology
Uttarakhand India08.2008
Bachelor of Science - Zoology, Botany And Chemistry
Hemvati Nandan Bahuguna Garhwal University
08.2006
High School Diploma -
GGIC
03.2003
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Dedicated Team Player
- Administrative Support
- Resourceful
- Office Administration
- Prioritizing Work
- Strong Problem Solver
- Relationship Building
- Valid Driver's License
- Team Bonding
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Professional Working
Timeline
Office Assistant
BlueBird Immigration Services
01.2022 - 11.2024
Customer Service Representative
Lick N Chicken
01.2021 - 12.2022
MBA -
Institute of Management And Technology
Bachelor of Science - Zoology, Botany And Chemistry
Hemvati Nandan Bahuguna Garhwal University
High School Diploma -
GGIC
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