ANJALI PANWAR
Glen Eden
Summary
Strong analytical and communication skills with a proven track record in teamwork and adaptability. Committed to contributing to team success while pursuing continuous professional development. Positive attitude and dedication to learning drive consistent performance improvements.
Overview
11
11
years of professional experience
Work History
Retail Sales Assistant
Jaycar Electus Distribution
02.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
ICT Sales Representative
Sellutions Private Limited
08.2020 - 11.2023
- Managed prospective client list using consumer database to optimize outreach efforts.
- Built rapport with customers, informing them about government fibre infrastructure upgrades.
- Identified customer requirements, assisting with network, fibre, broadband, voice, IP, and cabling needs.
- Developed comprehensive knowledge base of offered products and services.
- Evaluated products and services against market data and competitor offerings.
- Conducted soft scopes for prospects, pre-qualifying for complimentary standard fibre installations.
- Delivered ONT and ETP presentations with visual demonstrations to highlight offerings.
- Completed customer sign-up forms while managing administrative tasks for accurate documentation.
Front of House: Customer Service
BURGERFUEL
10.2018 - 08.2020
- Enhanced brand value by addressing customer inquiries and implementing feedback.
- Resolved customer queries effectively to ensure satisfaction and loyalty.
- Set and communicated clear objectives, monitoring task achievements regularly.
- Focused on daily performance targets, including upselling and promoting special offers.
Medical Representative: Marketing and Management
NRI VISION CARE Private limited
03.2016 - 03.2018
- Expanded market presence for ophthalmic products in East Delhi and Noida through strategic promotions.
- Regulated product supply to align effectively with market demand.
- Acquired new customers, driving substantial business growth.
- Monitored market trends and competitor activities for strategic insights.
- Demonstrated extensive product expertise during sales calls, addressing client inquiries confidently.
- Exceeded sales targets consistently by building rapport with new clients and nurturing existing relationships.
Business Development Executive
Panacea Biotec Private Limited
10.2015 - 03.2016
- Promoted Growcare division products across East Delhi to enhance market presence.
- Educated customers on product offerings and addressed objections with tailored solutions.
- Entered daily sales data into application, ensuring accurate database management.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Monitored service after sale and implemented quick and effective problem resolutions.
Trainee Production Chemist
Jubilant Generics
01.2014 - 08.2015
- Created daily and weekly product availability plans to optimize operational efficiency.
- Ensured alignment between planned and actual outcomes by coordinating with relevant departments.
- Generated Bill of Materials (BOM) for planned products utilizing BAAN ERP system.
- Acquired knowledge of new materials, processes, and programs swiftly.
- Collaborated with Quality Assurance teams to investigate deviations from specifications or standard operating procedures, leading to improved product quality.
- Enhanced team communication by actively participating in daily shift handover meetings and providing clear updates on ongoing tasks or challenges faced during the shift.
- Supported the training of new team members by sharing knowledge, providing guidance, and acting as a resource for process-related queries.
- Diagnosed issues quickly and contacted supervisor to warn of potential project delays.
Education
Graduate Diploma - Business
Unitec Institute of Technology
09.2019
Bachelor’s - Arts
Hemwati Nandan Bahuguna University
07.2013
Diploma Pharmacy - Diploma Pharmacy
Uttarakhand Board of Technical Education
Roorkee, India09.2012
Skills
- Operating Systems: Windows XP/7/8/10
- Microsoft Office (Word, Excel, PowerPoint)
- BAAN ERP System
- POS
- Sales Rabbit
- Arcgis
- Safety monitoring
Timeline
Retail Sales Assistant
Jaycar Electus Distribution
02.2024 - Current
ICT Sales Representative
Sellutions Private Limited
08.2020 - 11.2023
Front of House: Customer Service
BURGERFUEL
10.2018 - 08.2020
Medical Representative: Marketing and Management
NRI VISION CARE Private limited
03.2016 - 03.2018
Business Development Executive
Panacea Biotec Private Limited
10.2015 - 03.2016
Trainee Production Chemist
Jubilant Generics
01.2014 - 08.2015
Bachelor’s - Arts
Hemwati Nandan Bahuguna University
Graduate Diploma - Business
Unitec Institute of Technology
Diploma Pharmacy - Diploma Pharmacy
Uttarakhand Board of Technical Education
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