ANJANA RENJITH
SENIOR OPERATION EXECUTIVE
Hamilton,WAIKATO
Summary
An experienced Operation Executive with over 5 years of experience with Consolidated shipping co ,Dubai.
Experienced in Supervising, Export documentaion, tracking shipments, point of contact for agent and freight forwarders, managing cargo details and booking vessels, prepareing Master BLs. Have deep understanding in purchasing processes and is experienced in ERP products.
Overview
1
1
Years of experience
Work History
Senior Operation Executive
Consolidated Shipping Service
ERNAKULA, KERALA,INDIA
04.2017 - 08.2022
- Export Documentation
- Assigning jobs and job opening and Checking stuffing report
- Preparing bill of entry (BL) according to Export declaration (ED) copy
- Communicating with customer and Agent
- Submitting shipping instruction to shipping line
- Sending BL drafts and invoices to customer for conformation
- Checking the payment status of customer BLs and Master bill of lading (MBL)
- Forwarding the final shipment details to destination agent and manifesting jobs
- Replaying to agent mails and checking BLs releasing status
- Managing relationship, metrics and operational matters with all key vendors(sea freight carriers, freight forwarder, shipping line, customs brokers and warehouse)
- Tracking Desk
- Handling cargo position on the floor and arranging shipments
- Monitoring the container tracing system for customers by responding on time and completing necessary daily, weekly, monthly and per vessel reports
- Checking and informing cargo status on daily basis to sales team
- Planning and booking vessels
- Informing vessel details like ETA ( Estimated time of arrival) , ETD (Estimated time of departure) and delay messages to customers
- Tracking whole export shipment after the vessel sales and updating the details in MS excel on daily basis
- NVOCC (Non vessel operating common carrier)
- Monitoring the container tracing system for customers by responding on time and completing necessary daily, weekly, monthly and per vessel reports
- Communicating with customer, agent, van lines, sales person and documentation team regarding the BL details
- Reviewing purchase orders and shipment contents before releasing them from the facilities
- Responding to customer inquiries and referring clients to the appropriate channels
- Checking the BL status, ETA and ETD on the behalf of customers
- Preparing RFS (received for shipment) BLs for customers
- Communicating to agent and documentation team regarding the amendment in BLs and charges on the behalf of customers
- Forwarding the final set of BLs to customers including all details like vessel, voyage, release etc
- Customs clearance desk
- Requesting the required documents to customers for custom clearance and generating ED at the timer of cargo pickup
- Process the documents for clearance in Mirsall II, after receiving those from customers
- Support Desk
Handling the calls of the customers or their clearing agents regarding enquiries of their shipments
Inform customer about the arrival of the shipment, number of packages, description of goods, their weight and collection charges etc
Check and informing Delivery Order readiness of shipment to the customers.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers. - Checking Desk
- Check and reconfirm all details in the job and inform the concerned staff and agents if there is any mistakes in the job before vessels reach at the destination
- Check all the invoices with costing team whether it forwarded to agent or not.
INTERN
SEAWAYS SHIPPING AND LOGISTICS LTD
MUMBAI
02.2016 - 11.2016
- Handled import and export documentation
- Submitting shipping instruction to shipping line
- Contacting customers for BL details and payments
- Attended MAKE IN INDIA PROGRAMME on the behalf company with marketing team
- Seek profile link https://www.seek.co.nz/profile/anjana-renjith-quBJQvw4w9
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
HR Assistant
HINDALCO PVT LTD
KOCHI
12.2013 - 12.2014
- Updating employee records
- Arranging salary cheques
- Completed clerical tasks such as filing, copying and distributing mails
- Delivered clerical support by handling range of routine and special requirements.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
Store Keeper Assistant
Hindalco Industries
- Keeping a record of sales and restocking the store
- Processing sales transactions and customer refunds
- Assist customers by identifying products to suit their needs
- Receive and unpack stocks
- Following safety procedure and keeping the store clean
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Post Graduate Diploma - Shipping and Logistics
2017
Bachelor of Commerce - undefined
2016
CIPS course and examinations - Chartered Institute of Procurement & Supply - undefined
IN - undefined
- INDIA exhibition - Organized by Govt. of India as a sales executive.
- Participation in Industrial visits.
- Cochin port, CFS, Seaways shipping co.)
Skills
- Microsoft Dynamics 365
- Microsoft Office Suite
- Dynamics AX
- Written Communication
- Customer Service
- E-commerce
- Solutions Focus
- Workload Prioritization
- Collaborative Teamwork
- Inquisitive
- Stakeholder Liaison
- Motivational Leadership
- Customer Satisfaction
Timeline
Senior Operation Executive - Consolidated Shipping Service
04.2017 - 08.2022
INTERN - SEAWAYS SHIPPING AND LOGISTICS LTD
02.2016 - 11.2016
HR Assistant - HINDALCO PVT LTD
12.2013 - 12.2014
Indian Institute of Logistics - Post Graduate Diploma, Shipping and Logistics
Mahatma Gandhi University - Bachelor of Commerce,
- CIPS course and examinations - Chartered Institute of Procurement & Supply,
- IN,
Store Keeper Assistant - Hindalco Industries
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