Summary
Overview
Work History
Skills
Interests
Referees
Timeline
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Anjana Rosia

f,AUK

Summary

I am a determined and motivated person who strives to excel in challenges that are being presented to me. I am committed to hard work and will be more than able to communicate clearly with customers in a confident approach. Being quick to find resolutions, with the willingness of helping others have contributed to the many skills and attributes I have. With this making me a good team player and enjoy thoroughly working with others.

Overview

8
8
years of professional experience

Work History

Import Coordinator

Freightway Global Logistics
11.2021 - Current
  • Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
  • Coordinated incoming AirCargo for multiple clients, providing accuracy and timely delivery.
  • Utilized logistics software (CargoWise / E-Road) to manage, monitor and track shipments from origin to destination.
  • Build strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.

Accounts Payable Accountant

Linfox Transport
07.2021 - 11.2021
  • Balanced accounts associated with accounts payable process.
  • Raising Purchase Order numbers for invoices that come through.
  • Processed accounts payable through SAP platform.
  • Streamlined month-end closing processes, reconciliations of accounts.

Customer Service Representative

Fisher Paykel
11.2016 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Build rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Skills

  • Effective Communication
  • Accurate data entry
  • Active Listening
  • Problem-solving abilities
  • Critical Thinking
  • Strong Work Ethic
  • Punctual

Interests

  • I participate in various sports activities for physical activity and personal growth
  • I like trying new recipes and food trends
  • Love to hangout with family especially with my daughter


Referees

Linfox - Financial Process Manager 

Kim Hawkins : 027 7079 293


Fisher Paykel - Customer Service Team Leader 

Annette Hopa: 021 090 87115


Freightways Global - National Manager 

Rachel Madden: 027 355 0063

Timeline

Import Coordinator

Freightway Global Logistics
11.2021 - Current

Accounts Payable Accountant

Linfox Transport
07.2021 - 11.2021

Customer Service Representative

Fisher Paykel
11.2016 - 07.2021

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Anjana Rosia