Ankit Asrani
Auckland,AUK
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
12
12
years of professional experience
Work History
Consultant
2degrees Store
02.2023 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Collected, arranged, and input information into database system.
- Hod for Broadband & Accessories for multiple stores
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Business Owner
Self-employeed
03.2021 - 01.2023
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Customer Support Executive
2 Degrees Mobile
02.2021 - 02.2022
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Assigned and designated job territories to customer care staff according to performance and history.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Manager
KFC
04.2017 - 01.2020
- Customer handling and interactions
- Managing overall shifts as Manager on Duty
- Stock Count and reporting of the Inventory on daily basis and weekly basis as well
- Managing Scheduling of the staff
- Staff Training and Development
- Managing stock Ordering for the store
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Kept work areas clean, organised and safe to promote efficiency and team safety.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Submitted reports to senior management to aid in business decision-making and planning.
Accounts Supervisor
L&T Construction
08.2012 - 01.2016
- In charge of daily transactions and handling of cash
- Prepared Bank Reconciliation statements
- Second in charge for accounts and administration department
- Cash Composition
- Headed the IR Department :HR issues and allocations at site.
- Handling the Sub-Contractor Billing
- Prepared Reconciliation Statements of Service Tax and VAT
- Prepared PF Reconciliation Statements
- Tracked expenses with company software spreadsheets and reported on client budgets.
- Established and maintained external communications calendar, and managed scheduled assignments.
Education
Level 7 - Accounting And Business Management
Aspire 2 International
Auckland03.2018
BBA - Business Administration And Management
Chitkara University
India2012
Skills
- Administration Skills : Well versed in working in office environment
And familiar with standard office equipment and procedures - Accounting :Sound knowledge of preparing final accounts payable
And receivable ,payroll ,reconciliation ,cash handling, daily transactions - Strong relationship builder :Highly experienced establishing a
Good rapport with clients to generate trust ,confidence and respect - Customer Service : Proven ability to interact with high value customers
(eg-HCL and AAI clients)in order to deal with queries and solve technical problems - Business skills : Knowledge of finance ,business management
Practices, including business ethics and marketing - Organisational skills :Has the ability to manage portfolios ,transactions
And competing priorities efficiently and in a timely manner
- Skilled communicator :In both written and oral formats ,with experience
Communicating across multiple levels of organisation ,including
Vendors ,purchasers ,clients ,and staff - Computer Skills :Proficient in MS-Office, Proficient with MYOB
And XERO Software - Stock Management
- Client Requirements Assessment
- Business Planning
Accomplishments
- Sports
- Spending time with family
- Gaming
- Trekking
Timeline
Consultant
2degrees Store
02.2023 - Current
Business Owner
Self-employeed
03.2021 - 01.2023
Customer Support Executive
2 Degrees Mobile
02.2021 - 02.2022
Assistant Manager
KFC
04.2017 - 01.2020
Accounts Supervisor
L&T Construction
08.2012 - 01.2016
Level 7 - Accounting And Business Management
Aspire 2 International
BBA - Business Administration And Management
Chitkara University
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