Heena Patel
Lytton West,Gisborne
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Kaiti Dairy
Kaiti, Gisborne
01.2022 - 02.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained accurate inventory records and monitored stock levels.
- Organized product shipments, ensuring timely delivery of goods.
Customer Service Representative
Pak'nSave
Gisborne, Gisborne
01.2022 - 08.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative
Lytton west bakery
Lytton West, Gisborne
05.2020 - 10.2020
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Ensured that all food safety regulations were followed during production.
- Processed customer orders quickly and accurately, including cash and credit card payments.
- Part Time
Customer Service Representative
McDonald
Gisborne, Gisborne
09.2019 - 04.2020
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
Customer Service Representative
Super value
Kaiti, Gisborne
01.2018 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Stock and Merchandise sales floor
Education
Master of Arts -
Umiya Arts & Commerce College
Ahmedabad, India02-2017
Bachelor of Arts -
Gujarat University
India01-2015
Skills
- Customer Experience Improvement
- Customer Service Excellence
- Adherence To High Customer Service Standards
- Focused On Customer Satisfaction
- Order Fulfillment
- Time Tracking
Visa Status
- Permanent resident
References
References available upon request.
Timeline
Customer Service Manager
Kaiti Dairy
01.2022 - 02.2024
Customer Service Representative
Pak'nSave
01.2022 - 08.2022
Customer Service Representative
Lytton west bakery
05.2020 - 10.2020
Customer Service Representative
McDonald
09.2019 - 04.2020
Customer Service Representative
Super value
01.2018 - 08.2019
Master of Arts -
Umiya Arts & Commerce College
Bachelor of Arts -
Gujarat University
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